Resource Planner

5 months ago

ClactononSea, United Kingdom Atlantic Dispense Services Full time

We are a long established family owned company with over 40 years in the Beer Dispense industry. We work with major alcohol brands across the whole of the UK. Due to our expansion we are recruiting

**Location**: Head Office, Clacton-On-Se

**Hours**: Shift work (minimum 16 hours per week)

**Type**: Permanent

**Role Objective**:
Based at our main office, the core element of this reactive role is to deliver excellent customer service, managing service and repair needs of our customers whilst supporting and scheduling a team of engineers.

**Day to day duties will include**:

- Taking inbound calls from Breweries and the Customers who have issues with their dispense equipment.
- Logging Job requests on to our systems.
- Planning and dispatching Engineers
- Ensuring skill sets match the job assigned.
- Ensuring customers SLAs are met.
- Administration to close completed jobs.
- Monitoring ongoing repairs
- Reporting on SLAs and KPIs as outlined.
- Work towards individual KPI's.

**Shift Pattern**:
A minimum of 16 hours per week, we can offer some flexibility on days although everyone is required to work 3 weekend days per month (1 full weekend and 1 extra weekend day per month).

We could accommodate a weekend only contract (once training completed, training takes place Monday to Friday day times).

**Essential Skill Requirements**:

- Previous telephony experience (inbound or outbound).
- Administration experience (at least 6 months recent office experience).
- Ability to problem solve.
- Have excellent Customer Service Skills.
- Have a good telephone manner and confidence to speak to customers.
- Be able to work in a fast paced environment.
- Be well organised and able to prioritise work loads.
- Be able to handle challenging situations.
- Be computer literate and proficient in IT packages such as Word & Excel.
- Minimum GCSE grade A-C in English & Math (or equivalent).

**The following Skills are not essential but would be a distinct advantage**:

- Previous Planning or Scheduling experience.
- Technical experience in the Dispense industry.
- Pub experience would also be advantageous.

**Remuneration Package**
- Minimum 16 hours per week.
- Workplace Pension.
- Full on the job training with options to undertake further learning.

**Job Types**: Full-time, Part-time

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Work Location: In person

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