Sales & Wedding Planner

2 weeks ago

Cheltenham, United Kingdom Hyde House Hotel Full time

**Responsibilities include**:

- Taking pride and care for the appearance of the venue
- To have good product knowledge of the facilities and services
- Hosting show rounds and planning meetings
- Hosting couples, guests and suppliers
- Overseeing the 20-bedrooms on site, including guest check-ins
- Working to event and office procedures
- To handle any guest complaints / concerns diligently, rapidly and professionally
- Attending training sessions and meetings when required, including off site
- To have clear understanding of and to work to the back office administrative procedures
- Understanding emergency protocol for the venue and adhering to Health and Safety procedures
- Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations and provisional bookings
- Working with couples on their journey to create planning documents used by the Events Team to execute a 5* wedding or event

**Key Skills**
- Exceptional customer service
- Pride and care in presentation and excellent attention to detail
- Exceptional written and verbal communication
- Ability to work flexibly across all aspects of events, including weekends and evenings

**Benefits**
- Training opportunities
- £27,000 pro rata for 30 hours per week
- Opportunity for performance related bonus

**Job Type**: Part-time

**Salary**: From £27,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Weekend availability

Ability to commute/relocate:

- Cheltenham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Event Management: 1 year (preferred)

Work Location: In person

Flextime

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