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Contracts Administrator
3 weeks ago
Our client, a reputable manufacturing company based in Newport is seeking a Contracts Administrator / Contracts Coordinator to join their team on a permanent basis.
The package details are as follows:
- Salary: 24k per annum.
- Permanent role
- Working Hours: 39 hours per week.
- Hours
- 8.30am to 5.00pm Monday to Thursday, 830.am to 4.00pm Friday
- Holiday: 25 days annual leave plus bank holidays.
- Pension: auto-enrolment at 4%, matched by the Company up to 5%.
- Life cover at three times basic salary, whilst actively contributing to the pension scheme
**Role**
**Working in a busy Contracts department, dealing with current clients, processing sales orders for steel and liaising with various departments to ensure products delivered to customer in a timely manner.**
**Relations**
Contracts Manager, Contracts Coordinator, Customers, Clients, Site Managers/Engineers, External buyers
Production team, Transport team, Credit control, Quality team, Complaints team
**Accountabilities**
Liaise with customers to establish contract requirements
Establish with the Contracts Manager customer requirements at inception of the contract
Make contact with sites/customers to establish key relationships
Engage with the sites/customers/Contracts Manager to obtain forecasts
Visit customer sites where necessary to understand requirements
Capture and record customer requirements in appropriate documentation for internal communication
Coordinate with Production to deliver contract requirements
Obtain customer schedules
Ensure that schedules are supplied into automatic scheduling repository efficiently
Oversee the customer delivery schedule through scheduling system
Liaise with production over scheduling to ensure commitments to customers are met
Resolve problems and customer complaints
Identify potential complaints from customers as the contract progresses
Take appropriate action to avoid a customer complaint
Respond to customer complaints that arise
Log customer complaints in CRM system
Respond to feedback received from the CRM system
Analyse and take action or escalate when common complaint trends are identified
Generate additional sales and leads
Identify opportunities for upselling and generating leads for additional products
Refer to specialists to progress leads for additional sales
Schedule additional product requirements
Administration of contract
Maintain databases
Generate Credit Notes
Keep records up to date
Miscellaneous or ad hoc business requirements
Manage specific projects or undertake specific project activity as determined by the business or line manager
Travel to specific locations in order to undertake role requirements as required
Represent your function or business at meetings or events as required
Undertake any reasonable request in order to support the needs of the business
The successful applicant with have strong customer service and administration skills and be able to work in a fast paced environment.
**Technical Competencies**
Excel
Word
Powerpoint
CRM
SAP
Success Factors
Outlook
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact kristy elvins
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