Supervisor

5 months ago

Glasgow, United Kingdom Vigilant Security Full time

**Supervisor Role**

We are seeking an experienced individual who has an extensive knowledge in customer service and facilities management to provide a professional and high quality role with a prestigious Glasgow flagship location. This role may involve travel throughout Scotland to other offices as and when required and a driver's licence is preferable, although not essential.

You will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, clients, internal associates, meanwhile conducting administrative roles and responsibilities.

This is an exciting role for an individual wishing to enhance their career and join a fast-growing company. We foster a welcoming and engaging environment, offering you the chance to play an important role in the day-to-day supervisory activities and influence the future success of Vigilant Security.

**Purpose**:
To provide a quality, customer focused service through teamwork, communication, and innovation. To provide effective managed services to achieve customer satisfaction, employee satisfaction and performance measures are met. Assist Operations Manager to manage operations and comply with all Health and Safety, Environmental and Company Policies.

**The Attendance pattern is Monday to Friday totalling 35 hours per week 8am-4pm with the occasional need to work flexibly to cover the occasional early start or late finish.**

**Accountabilities**:
Supervise team in delivery of duties and conduct training where required.

To report customer issues/concerns to Operations Manager.

To perform quality checks on own and team's work as required.

To travel to other offices and locations as required to provide cover or support.

To work with team members to deliver excellent customer service.

Identify opportunities to enhance the service provided and to improve working practices.

Provide high quality customer service in all communications with people at all levels.

Resolve all internal customer enquiries, referring those unable to resolve to the correct recipient.

Maintain accurate electronic records and filing systems.

Work in accordance with established processes

Ensure all work areas are clean, tidy, and safe.

Follow H&S, fire and security procedures and report any breaches.

**Competencies**:
Professional, driven, flexible, enthusiastic, proactive, self-motivated team player.

Self-disciplined and can work independently using initiative.

Holds a true passion for high standards of customer service delivery.

Previous supervisory or people management experience.

Excellent interpersonal skills and the ability to interact with people at all levels.

Consistently well presented in line with company/client standards.

Clear, concise and confident communication skills, which are customer orientated with an eye for detail.

Maintain and practice a high degree of confidentiality at all times.

Able to multi-task and prioritise, with excellent time management skills.

Have an understanding of when to escalate matters.

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