Customer Service Advisor

2 weeks ago


Erdington, United Kingdom gap personnel Full time

gap personnel, acting as an employment business, are recruiting for x3 Customer Service Advisors for our client based in Birmingham (B24).

The job will involve working in a Call Centre for a growing fashion retailer

The role will involve, but not be limited to:

- Completing day to day tasks (e.g On Hold releases, Escalated Returns and Refunds, Gift Card Administration etc)
- Taking ownership of all customers issues to resolution
- Constantly search for opportunities to improve the customer experience
- Meet individual and departmental targets
- Support the wider business where it is required on day to day tasks

We are looking for someone who has experience within a Customer Service background.

The hours of work, will be 8 hour shifts between 8am - 7pm, working 5 days out of 7. You must be able to work weekends.

**_Please note_**:



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