Medical Secretary

2 months ago

Macclesfield, United Kingdom The Christie NHS Foundation Trust Full time

JOB PURPOSE

An exciting opportunity has arisen for an experienced Support Secretary to join the Haematology Oncology department at Macclesfield.

The successful Support Secretary will provide a comprehensive and effective secretarial support service to the directorates’ secretarial teams, ensuring secretarial duties are carried out to a high standard in order to meet patient needs and to ensure that deadlines are met at all times. You will keep accurate, up-to-date patient records; to type clinic annotations and letters and to help ensure that future appointments are made.

Flexible working options are available for the role with hybrid/home working being considered as well as part time or less than full time can be discussed to meet the needs of the service.

You will be enthusiastic, flexible, willing to learn, eager to play an effective part in a busy team environment and be able to use your own initiative.

You will be able to organise and prioritise your own workload and balance this with the demands of this diverse and varied role.

A good working knowledge of Microsoft Office packages, RSA II or equivalent typing, medical terminology, proven organisational skills, a strong commitment to personal and professional development and teamwork are preferred for this post.

Please refer to Detailed job description and main responsibilities for "Main duties of the job"

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Works closely with the Medical Secretaries to provide comprehensive support for all clinical work within the directorate including answering telephone calls.

Audio typing of correspondence and results, ensuring tight turnaround times are met.

Is responsible for ensuring external correspondence is scanned efficiently into the patient electronic notes.

Appropriately disseminates a variety of correspondence/documentation across the department.

Requests and obtains case notes and x-rays/scans both internally and from other hospitals, using the agreed procedures.

Ensures accurate input of patient details when entering data onto information databases and the patient administration system (CareFlow).

Routinely uses the case note tracking system to ensure all patient case notes are tracked to their location.

Support the Day Unit with the preparation of clinics.

Provides cover in times of absence.

Assists in ensuring timely delivery of notes to the appropriate department for out-patient appointments and in-patient admissions.

Assists in the registration of new patients to ensure they are seen within the cancer waiting time targets.

Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format.

Communicate with patients who may be anxious, angry or upset.

Exchange relevant information with GPs and other health professionals.

Deal compassionately with distressing situations.

Liaise with other members of staff regarding case notes and patient visits.

Maintain patient confidentiality at all times.

Remain professional at all times when communicating with people in various situations.

Undertakes other general office procedures, such as ordering stationery, opening and dispatching post, photocopying, printing etc.

Any other duties deemed necessary for the effective running of the services, and in accordance with the grade of this post.

Contributes to the training of new members of staff within a given area as required.

Work with the Assistant Operations Manager and Secretaries to improve quality and range of services, with resources being managed according to agreed policies and priorities.

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