Customer Service Representative

4 months ago

Cardiff, United Kingdom Telecare24 Full time

_**An Exciting opportunity to be at the forefront of Customer Service**_

Are you looking to join a business, who **cares for their employees** and is at the forefront of helping society? Telecare24 is looking for for an individual to join our team due to an increase in demand for our services.

We’re offering a starting salary of £20,500, with potential to increase with our Opt in commission structure and a Salary uplift review after completion of Probation, but that’s just the beginning, we have so much more to offer you

Do you love talking to people and **helping** individuals?

Are you experienced in customer service?

If this sounds like you, we’re recruiting for a **Customer Service Representative**.

If you’d like to work for an employer who has built a company working with their staff and customers’ **best interests at heart**, then we want to hear from you

Following a period of training in our office, you’ll be working with our **highly skilled team** who support our customers and ensure the best possible service is provided.
- **About Us**_

Telecare24 is a fast growing and progressive Assistive Technology company, supplying a wide range of telecare alarms, to both individuals and care related institutions. We also offer a specialised service supporting individuals with Epilepsy. Working with specialist companies across the UK and Europe, to provide new assistive technology solutions.

We have thousands of service users across the UK and we know the importance of excellent customer service. Many of our customers are elderly or vulnerable and rely on our team, to help them feel safe at home.
- **Benefits**_
- **20** days holiday, plus **every weekend** and **all bank holidays**.

**Employee Benefits Program **with a central focus on rewarding those who deserve recognition
- **Pension scheme**
- **Certified courses, ** as a growing business that’s passionate about colleague development, we will get behind you and offer a range accredited courses to help you become a well-rounded customer service agent and progress in areas highlighted as your strengths.
- **Casual Dress**, we all need to be comfortable to work well.
- **Company Events**, including taking part in a range of charity organised events to help team building, social events and landmark business celebrations
- **Employee discount** for family and friends.
- **Wellness Programmes** for you and your **Spouse**/**partner **to access through our HR department.
- The chance to be a member of a team where **your voice** is listened to and your work is **appreciated**.
- **Half a day of additional leave**, on us, to celebrate your birthday.
- **Free** Parking.
- **An early** finish on a Friday.
- **What you'll be doing**_
- You’ll provide customers with a first-class experience during every interaction.
- You’ll manage customer expectations and help them make decisions on what is best for them.
- You’ll ensure that the customer is treated with respect and that a positive relationship is built, so that they continue to stay with us, for as long as they need us.
- You’ll use our in-house system to update customer records.
- Maintaining compliance and GDPR throughout.
- Deliver a personable service to our customers, processing any interaction accurately on a first-time basis.
- Offering support to other departments.
- Support opportunities to retain business and generate leads, by fully understanding what a customer is asking for and providing a tailored response.
- We don’t believe in setting call targets, when it comes to customer service, all customer needs are important to us, not just how many calls we take.
- **What we're looking for**_
- People who love talking to customers to identify their needs.
- Strong communication skills and passion for the business.
- Given the nature and demographic we deal with, it’s important you’re caring and empathetic.
- Customer service experience.
- Passion for getting things right first time.
- Confidence in using a desktop and experienced in using MS Office.
- An ability to manage your own workload.

**These skills are really important to us. You’ll receive full training and have the support you need, before you start helping our customers.**
- **Don’t just take our word for it, see what our colleagues say about working for us...**_
- " Working for Telecare24 has been such a change, they understand and support you with a work-life balance”_
- “I came from a call centre background and Telecare24 has made me realise that you SHOULD feel appreciated every day for the work you do You are more than a number; you are an individual with real value”_
- “My work colleagues are so much more than that, we work together and everyone wants you to succeed”_
- “We’re a small team that is always open to feedback that can help the business grow, and is wide open for ideas to make it a better place to work. Not only is what we do directly impacting the lives of so many peop

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