Liability Claims Handler

3 weeks ago


Glasgow, United Kingdom Davies Group Full time

This is a full-time role with the possibility of hybrid working.

At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

**What will your day look like**:

- Liaison with Insurers, Policyholders and Brokers
- Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
- Obtaining all necessary evidence and relevant documentation
- Determining appropriate actions for the resolution of the case
- Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics
- Negotiating settlement where appropriate, within agreed authority limits
- Corresponding with all parties professionally to proactively progress the case to conclusion
- Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times
- Maintaining a proper reserve at all times by regular review
- Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

**Abilities And Knowledge**:

- Experience handling EL & PL claims is essential
- Knowledge of how to value an injury claim
- Knowledge of reserving philosophies desirable
- Knowledge of Civil Procedure Rules and the Claims Portal
- Good communications skills at all levels
- Excellent customer service
- The ability to work as part of a team
- Take responsibility for your own workload
- Must be able demonstrate adaptability and flexibility
- Good planning and organisational skills
- Strong IT skills



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