Client Engagement Consultant

4 weeks ago


London, United Kingdom VisionFR Full time

**Job Title: Client Engagement Consultant**

**Full Time - Permanent**

**Location: London Area**

**Salary £42,000**

**Ref: VisionFR 2809**

**VisionFR** are super excited to be recruiting a **Client Engagement Consultant** on behalf of a software house.

The Role of the **Client Engagement Consultant**will be to play a key role in recognising opportunities to connect and engage with clients in a variety of situations:

- a query to helpdesk
- a current implementation if you have expertise in a particular set up
- a client handover meeting at the end of an implementation
- account management sessions
- pre-sales when a detailed presentation on a particular module may be requested by the Sales team

Responsibilities and Duties of the **Client Engagement Consultant**
- Understand a client’s business requirements and be able to suggest the best approach for use of the software to achieve their aims
- Hold discovery sessions with the client to further understanding and enable you to create tailored demos
- Have sufficient knowledge of Paprika & i2 to manage the demos and any background set ups
- Collaborate with our international offices to assist them in their engagement activity
- Consider existing client relationships within ASW and liaise internally to promote a joined-up approach
- Provide clear instruction/verbal brief to allow the Customer Care team to quote accurately
- Help create client facing engagement materials such as documentation, information decks etc
- Maintain consistent branding across all the documentation created
- Collaborate with the marketing team to ensure cohesive messaging
- Use webinars and documentation to promote interest in new and existing features
- Help with the upgrades aftercare process - logging on to client data after upgrade to add new features and ensure all is working as expected, in particular bespoke reports and layouts. Liaise with client and offer walk-through of new features
- Provide internal support & training in house where required

The **Client Engagement Consultant**will have the Desired Skills and Experience
- An enthusiasm for the software product
- Able to engage confidently with all job roles within an agency
- A desire to pass on product knowledge and skills
- Strong organisational skills with the ability to multi task
- Assist in delivery of webinars and seminars
- VisionFR is committed to encouraging equality, diversity and inclusion among our workforce and recruitment and eliminating unlawful discrimination._


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