Client Engagement Manager

1 month ago

London, United Kingdom LotusFlare, Inc Full time

As a Manager of Client Engagement at LotusFlare, you will lead the day-to-day deliver high-quality, complex execution of one or more digital projects while building a trusted relationship with the client. Your role is to oversee a portfolio of LotusFlare’s customers and enterprise software solutions. You would be leading the project team consisting of LotusFlare and client team members and guiding them towards project executions and achieving overall project goals. You’ll work directly with clients and you’ll take ownership of the overall project and its outcomes. You will make an important contribution to the analysis, design, and implementation of agile delivery, project performance, and work closely with client stakeholders to ensure positive impact and sustainable results.

You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating true followership. In a collaborative team setting, you'll work closely with others but also autonomously with little direction. Your superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance. Client project work typically includes gathering and analyzing information, formulating and testing hypotheses, and developing recommendations for presentation to client management. From there, you will implement those recommendations with client team members.

In this role, you must have a strong technical background and excellent problem-solving skills. You must have a solid understanding of project management best practices and be comfortable communicating with senior leadership verbally and in writing within LotusFlare and also the assigned accounts. We ask for a lot, but we also offer a lot

RESPONSIBILITIES

  • Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors
  • Operate as the lead point of contact for any and all matters specific to your accounts
  • Work with LotusFlare’s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment
  • Build and maintain strong, long-lasting customer relationships
  • Coordinate with 3rd parties who may be involved in a solution delivery
  • Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers
  • Manage testing, production releases, and project handover to customer support and operational teams
  • Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business
  • Support project management activities, ensuring issues are documented and addressed.
  • Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas.
  • Aid in product design and product development.
  • Build a team and lead a team of client engagement managers serving EMEA clients.

REQUIREMENTS

  • Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred
  • 10+ years of experience in management consulting, enterprise software, or startups
  • Deep expertise in industries such as mobile and fixed telecommunications, media, and health care
  • Experience in managing engagement and projects with Mobile Operators related to digital initiatives including BSS digitization (nice to have)
  • Functional knowledge, including but not limited to strategy, project management, and product management
  • Proven track record of performance leading delivery of complex digital solutions, on time and within budget
  • Exceptional analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs
  • Demonstrated leadership ability in an international team environment
  • Initiative taker, eager to break new ground, create opportunities for others, and a quick learner
  • Comfort and experience with cross-organizational communication; excellent written and verbal communication skills
  • Fluency in English
  • Willingness and ability to travel

LotusFlare is a product-first company with headquarters in Silicon Valley with offices around the globe. We are building the next-generation commerce and service monetization stack for communication services providers, allowing them to scale and grow their business.

By working at LotusFlare you have a unique opportunity to:

  • Grow on a personal level by picking up best practices and experience in software and product development.
  • Work with renowned industry experts who proved themselves in companies like Facebook and Microsoft.
  • Make an impact in the lives of millions of people by making the mobile internet more affordable and accessible.

PERKS

  • Competitive salary package.
  • Paid lunch.
  • Private healthcare.
  • Yearly bonus.
  • Company stock options.
  • Training and workshops.
  • Flexible working hours.
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