Client Engagement Manager Remote Working

2 months ago

London, United Kingdom LotusFlare, Inc Full time

As a Manager of Client Engagement at LotusFlare, you will lead the day-to-day deliver high-quality, complex execution of one or more digital projects while building a trusted relationship with the client. Your role is to oversee a portfolio of LotusFlare’s customers and enterprise software solutions. You would be leading the project team consisting of LotusFlare and client team members and guiding them towards project executions and achieving overall project goals. You’ll work directly with clients and you’ll take ownership of the overall project and its outcomes. You will make an important contribution to the analysis, design, and implementation of agile delivery, project performance, and work closely with client stakeholders to ensure positive impact and sustainable results.
You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating true followership. Your superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance. Client project work typically includes gathering and analyzing information, formulating and testing hypotheses, and developing recommendations for presentation to client management. You must have a solid understanding of project management best practices and be comfortable communicating with senior leadership verbally and in writing within LotusFlare and also the assigned accounts. Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors
Operate as the lead point of contact for any and all matters specific to your accounts
Work with LotusFlare’s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment
Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers
Manage testing, production releases, and project handover to customer support and operational teams
Support project management activities, ensuring issues are documented and addressed.
Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas.
Build a team and lead a team of client engagement managers serving EMEA clients.
Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred
~10+ years of experience in management consulting, enterprise software, or startups
~ Experience in managing engagement and projects with Mobile Operators related to digital initiatives including BSS digitization (nice to have)
~ Functional knowledge, including but not limited to strategy, project management, and product management
~ Proven track record of performance leading delivery of complex digital solutions, on time and within budget
~ Able to distill data and articulate the rationale for making difficult trade-offs
~ Fluency in English
~ Willingness and ability to travel

We are building the next-generation commerce and service monetization stack for communication services providers, allowing them to scale and grow their business.
Grow on a personal level by picking up best practices and experience in software and product development.
Work with renowned industry experts who proved themselves in companies like Facebook and Microsoft.
Competitive salary package.
Private healthcare.
Yearly bonus.
Training and workshops.
Flexible working hours.
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