Pts Non-emergency Ambulance Controller

2 weeks ago


Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?

Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for individuals who are highly motivated, enthusiastic and committed to work as PTS Schedulers within PTS Logistics on a bank contract.

This Bank (Zero-hour) role will be office based at Wakefield HQ working various shifts between 0700 and 1900.
- Please note successful applicants will be required to complete a 2 week training course.

The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs).

Working with the aid of a computerised scheduling system the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel.

The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,100 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

**Our values**: Compassion, One Team, Integrity, Innovation, Empowerment, Resilience are at the heart of all we do.

**You will have**:
Experience of working in a patient/customer focused environment (Essential)

Understanding of performance standards and customer care

Excellent interpersonal skills

Excellent verbal and written communication skills

Excellent telephony skills

For full role responsibilities please see attached job description



  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care? Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care? Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Visiting hospital is not fun and for some people, just getting to their hospital appointments and back home again is tough. It’s for these reasons that we need people who can make arranging transport the easy part. Our Patient Transport Service (PTS) provides NHS-funded transport for people who can’t get to their healthcare appointments by other means....


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Previous applicants who have applied and have been unsuccessful at interview stage in the previous 3 months cannot reapply. Visiting hospital is not fun and for some people, just getting to their hospital appointments and back home again is tough. It’s for these reasons that we need people who can make arranging transport the easy part. Our Patient...

  • Avp Operative

    2 hours ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    To sustain and support our current Ambulance Vehicle Preparation (AVP) requirements we are able to offer a permanent opportunity to join our existing dedicated AVP Operative team. The position is permanent. It is a full time post working 37.5 hours per week contract based on a 24 hour, 7 day a week rota system including Bank Holidays preparing our frontline...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    We have an exciting opportunity for you to join us as a Clinical Navigator in the EOC (Emergency Operations Centre). You will act as the lead clinician providing clinical oversight to all incidents within a designated geographical area. As a Clinical Navigator you will ensure the safety of the waiting patients by providing targeted advice whilst an...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Yorkshire Ambulance Service has an excellent opportunity for a enthusiastic and committed individual to join the Estates Team. With the continuing investment in the Estate portfolio we are looking to appoint an experienced Estates Project Officer to assist the Capital Project Manager in the delivery of numerous and varied work schemes through the Yorkshire...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dalesto urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response totheir care needs as quickly...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly...

  • Patient Relations Manager

    Found in: Talent UK C2 - 5 days ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Job summary Are you a highly adaptable, experienced NHS complaints professional? If so we have the role for you. Yorkshire Ambulance Service is looking for a dynamic and enthusiastic Patient Relations Manager following the retirement of the previous post holder. The post holder will ensure we have exceptional standards of complaint responses and...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Yorkshire Ambulance Service are seeking an Apprenticeship Learner Support Lead to support YAS Academy in the delivery of our apprenticeship provision. The role is a great opportunity for someone with apprenticeship knowledge to work across employer-provider and provider-led apprenticeships with involvement in all stages of the learner journey. The...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Yorkshire Ambulance Service NHS Trust are looking to recruit a highly motivated, experienced and dynamic Head of Service to lead and be responsible for the provision of an effective and efficient Property service which meets the demands of the Trust, and operates within Trust guidelines and budgetary restraints to drive forward the delivery of services,...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Yorkshire Ambulance Service NHS Trust has a Quality & Safety Team that support the organisation in delivering high quality, safe care to patients across the region. One function within the team is incident investigation to ensure that lessons are identified and that we are continually improving our services and care. This post is for 2 colleagues to join...


  • Wakefield, West Yorkshire, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Are you a highly adaptable, experienced NHS complaints professional? Yorkshire Ambulance Service is looking for a dynamic and enthusiastic Patient Relations Manager following the retirement of the previous post holder. The post holder will ensure we have exceptional standards of complaint responses and customer care when dealing with people who are...


  • Wakefield, West Yorkshire, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Are you a highly adaptable, experienced NHS complaints professional? If so we have the role for you. Yorkshire Ambulance Service is looking for a dynamic and enthusiastic Patient Relations Manager following the retirement of the previous post holder. The post holder will ensure we have exceptional standards of complaint responses and customer care when...

  • Business Intelligence Analyst

    Found in: Talent UK C2 - 2 days ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Job summary This role is for an individual wanting further their career in a Business Intelligence (BI) Team as part of the wider Digital Team at the heart of a large NHS organisation covering 999, 111 and Patient Transfer Services to over 5 million Households. As part of a busy BI team, you will be responsible for analysis, interpretation, and...

  • Advanced Paramedic Clinical Lead

    Found in: Talent UK C2 - 7 days ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Job summary Yorkshire Ambulance Service NHS Trust are excited to invite applications from suitably qualified clinicians for the role of Advanced Paramedic Clinical Lead. Applicants should meet the essential criteria for the role, already holding an MSc in advanced clinical practice (or equivalent) and able to work independently across the four pillars...


  • Wakefield, West Yorkshire, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    We are looking for an experienced and enthusiastic cyber engineer to join our infrastructure team. The team are responsible for all ICT infrastructure within the trust - including networks, server, and storage. The post will be based at our Trust Headquarters with scope for flexible working, although the post holder will be required to be mobile to...

  • Cyber Security and Infrastructure Engineer

    Found in: Talent UK C2 - 1 week ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Job summary We are looking for an experienced and enthusiastic cyber engineer to join our infrastructure team. The team are responsible for all ICT infrastructure within the trust - including networks, server, and storage. The post will be based at our Trust Headquarters with scope for flexible working, although the post holder will be required to be...

  • Health and Wellbeing Coordinator

    Found in: Talent UK C2 - 1 week ago


    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Job summary An exciting opportunity has arisen for an experienced administrative coordinator to join our health and wellbeing team. The successful individual will support, and coordinate wellbeing activities as identified through the health and wellbeing plan to improve physical, emotional, and mental wellbeing of our staff. The post will be based...