Complaint Vigilance Lead

2 weeks ago

Folkestone, United Kingdom Church & Dwight Full time

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Do you have significant experience of Complaint Management from a Global Quality perspective? Can you work collaboratively across functions to solve problems? Do you have experience within consumer products or a similar industry?

If the answer is yes - then look no further. Church & Dwight UK Ltd have a permanent role for a Complaint Vigilance Lead focused on our Global Export markets based in Folkestone, Kent. (50% working from home, 50% in the office).

The Complaint Vigilance Lead is responsible for tasks which support complaint management and vigilance processes and may lead a mínimal complexity project or an appropriate scope project area. This position will carry out data entry, reviews, data analysis, data summaries, initiate investigations, make conclusions and develop recommendations and present out to the team in support of current processes and programs. Also drives customer satisfaction through the crafting of timely, effective communication back to external partners.

Key responsibilities include:
- Documentation of complaints received from Export markets into the Global Complaint Handling system.- Initiation of complaint investigations within the electronic quality management system- Pro-active identification and reporting of emerging trends or quality concerns from Export markets.- Building and supporting strong relationships with internal and external customers.- Hold a University degree in a relevant field- Be a Quality Professional with typically over 3 years technical experience and a demonstrated track record- Have specialist knowledge/expertise across multiple area, such as consumer products, medical device, food, dietary supplements or pharmaceutical complaint handling and vigilance requirements- Be a strategic and creative problem-solving skills- Have strong analytical skills- Have good oral and written communication skills- Be team minded, detail-oriented and a proactive self-starter

In return, we offer a competitive salary with 24 days annual leave, company performance related bonus, health cash plan, life assurance cover and highly competitive pension scheme.

For more information on our company, our brands and our culture visit us at

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