Hotel Services Coordinator

4 weeks ago

Bristol, United Kingdom The Waiting Game Full time

**Purpose**:
To oversee the provision of a quality food, beverage and hotel services to patients and visitors. To continually drive improvements particularly relating to

patient satisfaction and safety.

**DUTIES**
- To lead the shift, organising the workload and motivating the team.
- To visit every patient daily, ensuring all aspects of hotel services have been met
- To communicate with the wider stakeholders of the ward: to include nurses, bed mangers, ward clerks and housekeepers
- To ensure completion of all cleaning and health and safety tasks and paperwork is completed and filed appropriately.
- To handle complaints and issues on shift as well as creating action plans following Patient Satisfaction Surveys.
- To manage visitor meals, ensuring all payments are taken and accurately recorded.
- To produce rota’s and review staffing levels. Manage bank staff’s hours on a shift by shift basis
- To ensure time sheets are properly processed using both Florence and the monthly spreadsheet systems.
- Manage sickness, holidays and ensure appropriate cover at all times.
- To complete the induction of new staff and relevant documentation is completed. (Arrange Lockers, passes, uniforms)
- To facilitate all staff completing their mandatory training as well as organising on the job training. Identify ongoing training needs and hold refresher sessions
- To hold monthly team briefs
- To carry out staff reviews and one-to-one meetings
- To assist in completion of audits and Datix’s.
- To be flexible to assist in housekeeping and kitchen should the need arise and deputise for the patient services manager in their absence,

**PERSON PROFILE**:
**Qualifications and Training**
- Strong customer service skills with a keen eye for detail.
- A good knowledge of food, ingredients, special diets and allergens.
- Good communication skills with the ability to communicate with a wide range of customers and staff at all levels.
- Ability to build and maintain effective working relationships, both internally and externally.
- The ability to work effectively as part of a team.
- Ability to work on own initiative and prioritise demanding workloads accordingly.
- A flexible and adaptable approach to shifts.
- Good organisational skills with the ability to prioritise tasks to ensure deadlines are met.

**Experience**
- Previous experience in a similar role.
- Experience of working in a customer focussed role.

**Knowledge and Technical Ability**
- Basic food hygiene is desirable.
- Knowledge of Health and Safety procedures including COSHH is desirable.

**Skills and Behaviours**
- Passion for Customers
- Planning and Organisation
- Communication and Influencing
- Working Collaboratively
- Concern for Standards

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