Matchday Lottery

**JOB DESCRIPTION**

**JOB TITLE**: Matchday Lottery (scratch card sales) Staff***
**DEPARTMENT**:Ancillary Sales
**REPORTS TO**:Ancillary Sales Manager
**LOCATION**: Molineux Stadium
**HOURS**:Matchdays - evening and weekend availability required (Casual)
**DATE**:January 2024

**We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for**

**success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts**

**one of the richest histories in the beautiful game.**

Formed in 1877, Wolves was a founder member of the Football League, and was one of the

country’s most successful sides in the fifties and sixties. During a two decade spell the Black

Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward 70 years and Wolves are back amongst football’s elite. In the past six years we have
celebrated promotion to the Premier League, back-to-back 7th placed finishes and a Europa League
quarter-final campaign. Now, we will be competing in the Premier League for a sixth successive
season.

But at Wolves it is all about what we will do, not what we have done. We don’t simply look to the
future, we seize it.***

**We take seriously our commitment to the safeguarding of children and adults at risk and to**
**ensuring that Wolves is free from discrimination and harassment.**

**_______________________________**

**Job purpose**

Wolves are looking to expand the number of sellers to support the sales of Wolves Lottery scratch
cards on Matchdays in the corporate hospitality areas and within the general stand concourses
within the Molineux Stadium.

**_______________________________**

**Key responsibilities**
- Work towards sales targets and KPIs set by the Ancillary Sales Manager on Matchdays
- To deliver exceptional customer service and have a positive can-do attitude
- Knowledge of Wolves Lottery and a detailed understanding of the product
- Attending events and having excellent time-management to attend locations as and when

required
- Responsible, dependable and a conscientious individual
- Maintaining a professional appearance, specifically in the corporate areas
- Excellent Team-Player who is able to also work independently

V2 January 2024

**_______________________________**

**General responsibilities**
- Compliance with Club policies
- Compliance with the Club’s health and safety procedures
- Compliance with the Club’s safeguarding policies
- To promote the Club’s values
- To work consistently to embed equality & diversity into the Club
- To undertake such other duties as may be reasonably expected
- To maintain professional conduct at all times

**_______________________________**

**Key relationships**
- General Public
- Ancillary Sales Staff
- Other Heads of Department that operate on Matchdays

**_______________________________**

V2 January 2024

**Person Specification**

**Job Title**:Matchday Lottery (scratch card sales) Staff***

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Desirable
- A knowledge of scratch cards and gambling legislation
- A good knowledge of Wolverhampton Wanderers Football Club is preferable

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential
- Ability to use payment systems, including contactless card machines
- Strong administration skills
- A clear understanding of the importance of customer information and keeping it secure

Desirable
- Proven track record of results and exceeding sales goals

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential
- An excellent communicator with expertise interacting with the public, building an immediate face
- to-face rapport and the ability to be motivated using your own initiative
- The confidence to sell ideas, items and be able to influence opinions
- Build relationships and communicate effectively to inspire others to contribute to support Wolves

Lottery
- An excellent work ethic and a drive to succeed

Experience: proven record of experience in a particular field, profession or specialism.

Essential
- Knowledge and experience in a customer-facing role

Desirable
- Previously worked within sales or as a Canvasser (not necessarily gambling or society lottery)

Qualifications: the level of educational, professional and/or occupational training required

Essential

Safeguarding Manager

V2 January 2024