St Mocha Assistant

6 months ago


Glasgow, United Kingdom St Mocha Coffee Shop and Ice Cream Parlour Full time

**What We Do**

In the interest of achievable growth and bringing our team along on the journey, we continue to invest time and resources in training, development and aligning with our values. It is our aim to hire emerging talent, encourage staff engagement, develop leaders, and achieve our goals together, always with people, profit, and planet in mind.

**Our Values**

F amily

R esilience

A bove and beyond

S ustainability

E xcel

R esourceful

At St Mocha the Assistant is responsible for ensuring all our customers’ needs are met according to the St Mocha standards. They are the face of the brand and need to ensure that customer focus is paramount along with keeping all areas clean and tidy and working with others to achieve daily targets.

**Responsibilities and Duties include**:
**People**
- Build great relationships with other team members and management. Effective communication with all is a must to ensure all runs smoothly
- Working as part of a team daily to achieve targets
- Attend all training sessions and team meetings as required

**Product**
- Ensuring all food and products are served according to brand standards and SOP’s
- Following all prep and defrost levels according to site Manager
- Identifying issues with food or drink stock and reporting to your manager
- Restocking front of house areas to standard and replenishing as required

**Profit & Loss**
- Managing Cash and ensuring all practices are followed correctly to minimise variances. Operating the till correctly ensuring all items are processed and paid for
- Promoting sales by offering upgrades to orders where appropriate

**Customer**
- Nurture friendly relationships with customers to increase loyalty and boost our reputation
- Using your personality to serve our customers with a smile and always being well mannered and polite
- Serving customers in a timely manner
- Resolving basic customer complaints regarding food quality and customer service and referring to the Manager on Duty if unable to resolve
- Ensure that all guests leave having had a positive and memorable experience and encourage them to leave feedback on social media
- Identify any suggestions for improvement to enhance guest experience

**Other**
- Take pride and responsibility of the café by ensuring all cafe areas are clean and tidy as well as outside areas. Adhering to cleaning schedules, close-down and opening schedules that are in place
- Reporting any maintenance issues to Manager on Duty

**Pay**
- £7.49 - £10.42 Rate varies depending on age
- Starting rate increases to £9.90 per hour once training has been completed

**Reports To**- Senior/Assistant Manager/Café Manager

**Salary**: £7.49-£10.42 per hour

Work Location: In person

Reference ID: St Mocha Assistant



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