Parts & Repairs Customer Order and Fulfillment

4 weeks ago

Rugby, United Kingdom GE Power Portfolio Full time

The UK Parts & Repairs fulfilment specialist manages the Order to Remittance (OTR) process, ensuring the timely delivery of parts directly to the customer.

**This is a Fixed Term position with a 1 year duration contract with potential to conversion to Permanent.**

**As a Parts & Repairs Fulfilment Specialist you will**:
Run the day to day Parts & Repairs, Request for Quotations (RFQs) and fulfilment process, receive and validate purchase orders, and manage them from quote to remittance:

- Receive and log RFQs from customers.
- Identify the requested part, and provide quotations to customers using the standard Parts Book, pricing.
- Liaise with all stakeholders to ensure on time quote delivery, including Sourcing, Parts Definition team.
- Follow up with customers ensure quotes are converted to orders.
- Keep all information on your quotes up to date in the quote tool (SFDC) to ensure accurate financial forecasting.
- Raise workflows to create and update parts.
- Resolve customer issues.
- Receive and check Purchase Orders, and accurately transfer to OTR Team.
- Confirm Parts availability & acknowledge delivery dates to customer
- Liaise with all stakeholders to ensure on time parts delivery
- Manage SAP projects to ensure accurate financial forecasting
- Generate advice notes and manage delivery / collection depending on incoterms
- Raise invoices and follow up unpaid invoices
- Assist to pick, pack, kit and label goods for dispatch/disposal (occasional)

Ensure that the business complies with local guidelines and laws, and GE policy:

- all checks are in place before quotes are issued (eg Nuclear, Finance, Sanctioned Countries)
- pricing adheres to GE pricing policy
- hazardous materials shipped in accordance with UK legislation and that of the destination countries
- dispatch of goods and compilation of shipping documents in accordance with GE procedures
- all export/importation controls in accordance with UK and country of destination guidelines and laws

Practice general 5S housekeeping:

- ensure that goods or paperwork do not accumulate
- ensure the Clear Desk Policy is maintained at the end of each working day

Observe and maintain Environmental Health & Safety requirements in your work area ensuring a duty of care towards yourself and others and contribute to workplace security of your area.

**We are looking for** a professional with
- GCSE or equivalent in English / Maths
- Experienced in SAP/SFDC to build and manage quotes and projects, and support finance & data reporting
- Intermediate user of Microsoft Office Excel
- User of Microsoft Office Word, PowerPoint & Outlook
- A working background showing a progression of customer facing / order management roles
- A working understanding of order fulfilment
- Experience in preparation of export/import documentation
- Additional languages an advantage
- Customer focused in the provision of service
- Ability to work under own initiative, with an understanding of appropriate escalation
- Ability to work under pressure, and prioritise work appropriately
- Ability to learn new tools and processes, and help improve on them
- Effective written and oral communication skills
- Detail and numbers oriented, with an organised approach to data reporting and record keeping

**You can expect from us**
- Challenging and exciting projects.
- A work environment where we understand that not everyone has the same expectations about their jobs, careers and work-life balance and we are happy to discuss flexibility requirements.
- Attractive compensation.
- Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Flexible pension with Company Contribution; Income protection; Private Health Insurance; Life Assurance, healthy lifestyle account.
- 34 days vacation including national holidays and the ability to flex depending on needs.

GE Power Conversion

Imagine a future with us

**Additional Information**:
**Relocation Assistance Provided**:No

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