Uk Spare Parts and Repairs Quote and Fulfilment

6 months ago

Rugby, United Kingdom GE Power Portfolio Full time

The UK Spare Parts & Repairs quote manager is responsible for the Inquiry to Order (ITO) process: manage requests and inquiries related to spare parts and repairs quotes and orders including pricing, return requests and delivery status.

**As a Parts & Repairs Fulfilment Specialist you will**:
Run the day-to-day Parts & Repairs, Request for Quotations (RFQs) and fulfilment process, receive and validate purchase orders, and manage them from quote to remittance:

- Receive and log RFQs from customers.
- Identify the requested part, and provide quotations to customers using the standard Parts Book, pricing.
- Liaise with all stakeholders to ensure on time quote delivery, including Sourcing, Parts Definition team.
- Follow up with customers ensure quotes are converted to orders.
- Keep all information on your quotes up to date in the quote tool (SFDC) to ensure accurate financial forecasting.
- Raise workflows to create and update parts.
- Resolve customer issues.
- Receive and check Purchase Orders, and accurately transfer to OTR Team.
- Confirm Parts availability & acknowledge delivery dates to customer.
- Liaise with all stakeholders to ensure on time parts delivery.
- Manage SAP projects to ensure accurate financial forecasting.
- Generate advice notes and manage delivery / collection depending on incoterms.
- Raise invoices and follow up unpaid invoices.
- Assist to pick, pack, kit and label goods for dispatch/disposal (occasional).

Ensure that the business complies with local guidelines and laws, and GE policy:

- all checks are in place before quotes are issued (eg Nuclear, Finance, Sanctioned Countries).
- pricing adheres to GE pricing policy.
- hazardous materials shipped in accordance with UK legislation and that of the destination countries.
- dispatch of goods and compilation of shipping documents in accordance with GE procedures.
- all export/importation controls in accordance with UK and country of destination guidelines and laws.

Practice general 5S housekeeping:

- ensure that goods or paperwork do not accumulate.
- ensure the Clear Desk Policy is maintained at the end of each working day.

Observe and maintain Environmental Health & Safety requirements in your work area ensuring a duty of care towards yourself and others and contribute to workplace security of your area.

**We are looking for** a professional with
- GCSE or equivalent in English / Maths.
- Experienced in SAP/SFDC to build and manage quotes and projects, and support finance & data reporting.
- Intermediate user of Microsoft Office Excel.
- User of Microsoft Office Word, PowerPoint & Outlook.
- A working background showing a progression of customer facing / order management roles.
- A working understanding of order fulfilment.
- Experience in preparation of export/import documentation.
- Additional languages an advantage.
- Customer focused in the provision of service.
- Ability to work under own initiative, with an understanding of appropriate escalation.
- Ability to work under pressure, and prioritise work appropriately.
- Ability to learn new tools and processes, and help improve on them.
- Effective written and oral communication skills.
- Detail and numbers oriented, with an organised approach to data reporting and record keeping.

**You can expect from us**:

- Challenging and exciting projects.
- A work environment where we understand that not everyone has the same expectations about their jobs, careers and work-life balance and we are happy to discuss flexibility requirements.
- Attractive compensation.
- Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Flexible pension with Company Contribution; Income protection; Private Health Insurance; Life Assurance, healthy lifestyle account.
- 34 days of vacation including national holidays and the ability to flex depending on needs.

**Additional Information**:
**Relocation Assistance Provided**:No

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