Food and Beverage Supervisor

5 months ago

Enfield, United Kingdom THE JOHNSTOWN ESTATE Full time

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

**About The Role**

**Duties and Responsibilities of the Role**:

- Supervise, train, and motivate F&B staff.
- Create staff schedules and ensure adequate staffing levels to meet operational needs.
- Ensure exceptional customer service by interacting with guests, addressing concerns, and resolving issues promptly.
- Maintain a welcoming atmosphere and ensure guests have a positive dining experience.
- Handle reservations, special requests, and VIP guests.
- Oversee day-to-day operations, including opening and closing procedures.
- Monitor cleanliness, organization, and maintenance of the restaurant or bar area.
- Ensure compliance with health and safety regulations and food hygiene standards.
- Manage inventory levels and order supplies to maintain appropriate stock levels.
- Conduct regular inventory audits to minimize waste and shrinkage.
- Provide ongoing training to staff on service standards, product knowledge, and upselling techniques.
- Ensure stock rotation occurs and stock is ‘held’ in the correct manner, recording any wastage
- Attend relevant staff meetings
- Ensure all drinks or food requests are billed correctly.
- To conduct regular inventories of stock, glassware & other supplies and ensure tight control of these items
- Foster a culture of continuous learning and development among the team.
- Identify training needs and coordinate training sessions as necessary.
- Ensure the department’s maintenance and cleaning schedule is adhered to, ensuring all work surfaces, shelves, floors, walls, sinks, cupboards etc are cleaned to a high standard.
- Adhere to all regulations in respect of health and safety
- Any other duties as directed by the Restaurant & Bar Manager or other member of the management team

**Required Criteria**
- Proven experience as an F&B Supervisor or similar role in the hospitality industry.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service skills.
- Knowledge of food and beverage operations, including service techniques and menu items.
- Familiarity with inventory management and cost control procedures.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as required.

**Skills Needed**

**About The Company**

**Plan your Perfect Stay with us**

You might be looking for something nearby or hoping to head into Dublin for the day - whichever you prefer, check out some of the below recommended attractions.

**Company Culture**

128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms. Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it’s deserved.

**Company Benefits**

**JOIN OUR TEAM**:
Our Team do warm, authentic welcomes particularly well, and we constantly strive to deliver polished service, guest comfort, and excellence in everything we do. We are also a ‘GREAT PLACES TO WORK’ certified employer and believe in supporting our team in day-to-day and long-term career goals. If you would like to be a part of The Johnstown Estate team, then we really want to hear from you. We are looking for people who passionately care about our guest experience and are committed to being the best in all they do.
- Benefits of Working With Us_
- Uniform/PPE
- Free Meal on duty
- Staff car parking
- Complimentary Leisure Club membership
- On the job training
- Employee Awards Scheme
- Employee Assistance Programme
- Staff Discounts/Incentives
- Life Assurance

There will be opportunities for part-time hour roles in addition to some full time roles. Weekend shifts will apply.

Employee discounts, Free parking, Life insurance, Free meals during shifts, Employee Recognition Scheme

**Salary**

Not disclosed

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