Helpdesk / Operations Administrator
2 months ago
If you are an experienced helpdesk / operational administrator and looking for a new challenge or opportunity, then this role could be for you
We are looking for a full time, 6 month temporary (with a view of going permanent), experienced helpdesk / operations administrator at our head office in Belvedere (own travel is essential due to location). The hours are 8am - 5pm Monday to Friday.
You will assist the Operations Manager in the efficient and effective running of the helpdesk / operations department which will include:
- Answer the telephone in a prompt, helpful. professional and friendly manner
- Organise engineers’ jobs on Pronett
- Allocate jobs to engineers / tanker teams on Big Change
- Send invoices out from Big Change
- Ensure jobs are completed on Big Change
- Create Purchase Order’s for any stock required by engineers
- Pay for parking as and when requested by engineers / teams
- Investigate and resolve any Company related parking tickets / fine
- Creation of quotes for any remedial works
- Follow-up for any quotes provided
- Send job reports and keep clients updated of any jobs
- Upload job reports to clients’ specific portals as and when required
- Maintain engineers / tanker teams’ hours / holiday / sickness
- Manage any outstanding requests from clients
- Assist the Admin teams with any ad-hoc projects/work requests
You should have previous experience working in a helpdesk environment / operations as well as being a competent administrator with excellent communication (telephone and data input), organisational skills with a keen eye for detail. You should have experience in working under pressure in a fast paced environment and willing to participate in other tasks along with being IT literate in Windows and other Management Information Systems.
**Job Types**: Full-time, Temp to perm
**Salary**: £23,500.00-£25,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- 8 hour shift
COVID-19 considerations:
Hand sanitizer is around the building
Ability to commute/relocate:
- Belvedere, Greater London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administrative: 4 years (required)
- Facilities management: 1 year (preferred)
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