Quality Assurance Consultant

1 week ago

Tamworth, United Kingdom Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:

- Forming part of the wider Compliance team, the Quality Assurance team provides independent oversight of the claims management process to mitigate risk, increase efficiency and to ensure that any regulatory and contractual requirements are complied with._

**Responsibilities**:

- Assist with the creation, implementation and delivery of the internal quality assurance programmes to ensure that all business divisions, practices, procedures and systems comply with relevant regulations, legal and statutory concerns minimising business risks.
- Use your experience in insurance claims to ensure the risks presented to our business are mitigated by giving feedback and identifying trends in internal & external audits.
- Planning and conducting accurate quality assurance reviews in line with our monitoring requirements.
- Verify samples of files reviewed to ensure accuracy and consistency of marking and working with offshore auditors to ensure standards are maintained.
- Review and consider any challenges to QA outcomes from handlers and business leads.
- Maintain automated spreadsheets to streamline data collection, analysis, and reporting processes ensuring accuracy and completeness in data entry.
- Assist in preparing reports, charts, and visualizations to communicate data findings effectively.
- Log & report on QA results, provide feedback to team members, and share remedial action plans to address findings.
- Recognise any significant risks to the business and highlight as appropriate.
- Assist in the creation and maintenance of QA schedule documents.
- Support with project work and help to build a strong platform for implementing change and consistency.
- Assist the Quality Assurance Manager with other duties as required.
- Comply with all Gallagher Bassett and office procedures.
- Any other duties as required by Gallagher Bassett.

Qualifications:

- 7+ years’ insurance claims experience - multiple sector knowledge preferred.
- Educated to GCSE standard or equivalent, having or working towards CII/ Dip CII. With a knowledge of the principles of Quality Assurance/Internal Audit.
- Ability to review and assess data, draw conclusions, and propose improvements.
- Demonstrates the ability to communicate at all levels in a complete, concise and logical manner.
- Computer literacy, especially the ability to use Excel.
- Accuracy and attention to detail in all aspects.
- Working knowledge of current compliance practices.
- Experience of working to targets within a measurable framework.
- Ability to work collaboratively with various business divisions, internal & external customers and team members to build strong and credible relationships.
- Can recognise potential risks and seek advice if needed.
- Good organisational skills for forward planning and a strong awareness of ethics and integrity in customer focus.
- Work well without supervision, you have an excellent attitude towards new challenges
- Eligible to work in the UK

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowi

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