Collections Specialist
5 months ago
**WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.**
**General Description**
The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Our Collections Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiations skills, as well as an ability to work independently. This position will report to the Director of Finance.
**Responsibilities**:
- Review aging reports to ascertain status of collection and balance outstanding, and to evaluate effectiveness of current collection policies and procedures
- Monitor the percentages of aged accounts
- Pursue collection of all invoices until payment is made
- Draft and send collections letters to all customers with outstanding
- Send payment demand letters for accounts over 90 days past due
- Relay to management any and all accounts that need to be written off to bad debt
- Prepare documentation necessary to create the credit or debit memo necessary to true up a customer account
- Oversee and assist with the clean-up of unapplied receipts and short paid invoices.
- Address customer complaints concerning invoicing or service rendered and works on complaints of service failures with designated departments
- Coordinate and participate with all audits of activity related to invoicing and collections
- Other duties as assigned
**Qualifications**
- 2 - 5 years hands on collections experience
- Experience with Great Plains
- Excellent analytical and problem solving skills required
- Detail oriented and proficiency with Microsoft Office required
- Excellent communication skills both written and verbal, and internal personal skills
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