Household Claims Handler

3 weeks ago

Cardiff, United Kingdom Admiral Full time

We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff.

At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be at the heart of everything we do. Join us and over 10,000 employees’ globally in one of our most challenging and rewarding departments.

We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers. In a year which saw Admiral hit record profits we decided to give back to our customers, issuing over 110 million pounds back to our Admiral Group policy holders and the helping the local community.

Household Claims Service are recruiting The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our team. There are two areas in the department and both service our customers’ needs ranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims. Always promoting the best outcome for our customers. Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then HH Claims can provide that opportunity.

**About the role**

We are looking for handlers to join our Household Claims department, where you will be responsible for dealing with customers' new or existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.

**Main duties and responsibilities**
- Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller
- Accurately checking all details of a claim after every call
- Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement.
- Ensuring underwriter requirements are checked in respect of the submission of household claims
- Undertaking special projects, as required
- Meeting and exceeding departmental quality targets
- Ensuring we are treating customers fairly and acting in a professional manner at all times. Handlers will be responsible for ensuring that customer information is safeguarded at all times and we must follow the Data Protection Act
- Managing a caseload where you will be responsible for the claim until settlement, which will include taking inbound calls, making outbound calls to customers about the progress of their claim, negotiation, validating documents, reading supplier reports and making decisions.

**Behavioural skills**
- A positive attitude to work and maintain general office standards
- Discipline in accordance with company procedures
- Effective time management and organisational skills
- Good written and verbal communication skills
- Attention to detail and accuracy
- A team player attitude
- The handler must be flexible to varying working hours including working evenings and weekends.

**Location**

The successful candiate would be required to work 2 days a week at our head office in Cardiff.

**About Admiral**

We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Based on innovation and organic growth Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people focused culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: “people who like what they do, do it better”

We truly care about our customers - they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers.

Admiral people work hard to keep us at the top of our industry, and are rewarded for it—wi

  • Household Claims Handler

    5 days ago

    Cardiff, United Kingdom Admiral Full time

    **Closing date** **04/03/2024** We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will...

  • Household Claims Handler

    1 week ago

    Cardiff, United Kingdom Admiral Full time

    **Closing date** **08/12/2023** We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will...

  • Complex Household Claims Handler

    3 days ago

    Cardiff, United Kingdom Admiral Full time

    **Closing date** **25/06/2024** Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Complex Property Claims department here at Admiral! We’re looking for people who have claims handling experience to support our customers...

  • Complex Household Claims Handler

    1 day ago

    Cardiff, United Kingdom Admiral Full time

    Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Complex Property Claims department here at Admiral! We’re looking for people to join our Project Managed Claims Academy Team to support our customers when they need us most....

  • Large Loss Claims Handler

    3 weeks ago

    Cardiff, United Kingdom Admiral Full time

    **Closing date** **04/06/2024** **Household Claims Large Loss Claims Handler** Overview: Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of...

  • Large Loss Claims Handler

    2 weeks ago

    Cardiff, United Kingdom Admiral Full time €100,000

    Closing date The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. 04/06/2024 Household Claims Large Loss Claims Handler Job Description Overview: Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team...

  • Large Loss Claims Handler

    1 week ago

    Cardiff, United Kingdom Admiral Full time €100,000

    Closing date The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. 12/06/2024 Household Claims Large Loss Claims Handler Job Description Overview: Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team...

  • Large Loss Claims Handler

    3 weeks ago

    Cardiff, United Kingdom Admiral Full time

    Closing date04/06/2024Household Claims Large Loss Claims HandlerJob DescriptionOverview:Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £100,000.Main Duties and ResponsibilitiesThe...

  • Large Loss Claims Handler

    3 weeks ago

    Cardiff, United Kingdom Admiral Full time

    Closing date 04/06/2024 Household Claims Large Loss Claims Handler Job Description Overview: Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £100,000. Main Duties and...

  • Large Loss Claims Handler

    3 weeks ago

    Cardiff, United Kingdom Admiral Full time

    Closing date 04/06/2024 Household Claims Large Loss Claims Handler Job Description Overview: Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £100,000. Main Duties and...

  • Large Loss Claims Handler

    3 weeks ago

    Cardiff, United Kingdom Admiral Insurance Plc Full time

    Household Claims Large Loss Claims Handler Job Description Overview: Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £,. Main Duties and Responsibilities The Large Loss handler...

  • Complex Household Claims Handler

    3 days ago

    Cardiff, United Kingdom Admiral Insurance Plc Full time

    Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Complex Property Claims department here at Admiral! We’re looking for people who have claims handling experience to support our customers when they need us most. You will be...

  • Large Loss Claims Handler

    3 weeks ago

    Cardiff, United Kingdom Admiral Full time

    Closing dateThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.04/06/2024Household Claims Large Loss Claims HandlerJob DescriptionOverview:Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within...

  • Large Loss Claims Handler

    3 weeks ago

    Cardiff, United Kingdom Admiral Full time

    Closing dateThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.04/06/2024Household Claims Large Loss Claims HandlerJob DescriptionOverview:Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within...

  • Large Loss Claims Handler

    2 weeks ago

    Cardiff, United Kingdom Admiral Full time

    Closing dateThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.12/06/2024Household Claims Large Loss Claims HandlerJob DescriptionOverview:Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within...

  • Large Loss Claims Handler

    1 week ago

    Cardiff, United Kingdom Admiral Full time

    Closing dateThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.12/06/2024Household Claims Large Loss Claims HandlerJob DescriptionOverview:Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within...

  • Large Loss Claims Handler

    1 week ago

    Cardiff, United Kingdom Admiral Full time

    Household Claims are recruiting for claims handlers in the Large Loss Team. This is an exciting opportunity to join a relatively new team within the Admiral business, dealing with complex domestic property claims in excess of £100,000. **Main Duties and Responsibilities**: The Large Loss handler will be required to: - Ensure delivery of consistent,...

  • Subsidence Claim Handler

    1 week ago

    Cardiff, United Kingdom Claims Consortium Group Full time

    Our Subsidence team are looking for an experienced Claims Handler to join them in our Cardiff office, where you will manage your own caseload of claims. With guidance from our team of Subsidence Specialists, who will be on hand to provide technical direction as required. **Location**:Office based at Cardiff (CF10 3AG) minimum **Salary**: £22,500 - £24,000...

  • Household Claims Liability Handler

    3 weeks ago

    Cardiff, United Kingdom Admiral Full time

    Do you want to work for a multi-award-winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Liability team within our Complex Claims department here at Admiral! We’re looking for people who are passionate about protecting the interests of both Admiral and our...

  • Household Claims Subrogation Handler

    3 weeks ago

    Cardiff, United Kingdom Admiral Full time

    Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Subrogation team within our Complex Property Claims department here at Admiral! We’re looking for people who are passionate about protecting the interests of both Admiral and...