Senior Benefits Assessor

7 months ago


Barry, United Kingdom Vale of Glamorgan Council Full time

**About us**

**About the role**
Pay Details: Grade 6, SCP 14-19 £25,409 - £27,852

Hours of Work / Working Pattern: 37 hours per week

Main Place of Work: Working from home/Civic Offices
- Process all types of claims for Housing Benefit and Council Tax Reduction including self-employed earners, persons from abroad and students for all tenure types.
- Deal with changes in circumstances for all types of claims and other items which require action in relation to benefit claims;
- Deal with more complex correspondence and enquiries as assigned by management;
- Ensure overpayments are correctly classified for recovery purposes and that action is taken to recover from ongoing benefit where appropriate;
- Make decisions on requests for backdating benefit;
- Keep up to date with current Housing Benefit and Council Tax Reduction Regulations and best practice;
- Deal with customers enquiries by telephone, correspondence, or in person and conducting interviews;
- Identify and report possible fraudulent claims to the Single Fraud Investigation Team;
- Achieve individual performance targets established by management;
- Liaise with other Council Departments, other agencies and other persons affected to ensure our customers receive correct information and advice about their benefit entitlement and that a customer focused service is provided;
- Carry out accuracy checking of assessments and overpayments;
- Make decisions on appeals;
- Assist with the preparation and development of procedures;
- Assist with the preparation of control reports and monitoring of controls:

- Assist managers in staff development

**About you**
- Experience in Benefits, Council Tax or a claimant/customer service environment within the last 3 years.
- Use of IT systems.
- Demonstrable experience of working within Benefits/Council Tax regulations/procedure
- Experience of the Benefits Appeals process and Benefit Control
- Knowledge of means tested benefits or customer service
- Detailed knowledge the housing benefit system and Council Tax Reduction
- Detailed knowledge of the Benefits Appeals process and Benefit Controls
- Good interpersonal skills,
- Numerate Analytical and Inquisitive,
- Able to be discreet and maintain confidences.
- Able to deal with customers in difficult situations.
- Well developed IT skills
- 5 GCSEs (Grade A to C) or equivalent including English and Mathematics.
- Able to work as part of a team.
- Able to work on own initiative
- Able to deal confidently and effectively with customers.

**Additional information**
DBS Check Required: Basic

For Further Information, contact: Christina Delaney 01446 709225

Job Reference: RES00357



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