Digital Champions Coordinator

**Digital Champions Coordinator**

**Salary**:Point 3a (£24,806 p.a.)**

**Hours: 5 days per week (37.5 hours)**

**Start Date**:June 2024**

**OVERVIEW**

Age UK North Yorkshire Coast and Moors is an independent charity but part of the Age UK family. That means we are a local charity for local people and donations stay where they are needed, on the North Yorkshire coast and the former districts of Scarborough and Ryedale in North Yorkshire.

We work with other Age UKs and our national charity to increase our impact on the over 50s, but we provide services that are exactly what our residents need here. A perfect blend of national and local services working together.

**OUR INFORMATION AND ADVICE TEAM**

Advice is available daily from our Scarborough Office, and home visits (bookable in advance) for those clients who would not otherwise be able to visit us and where telephone or remote advice is not practical. We aim to support our clients as much as possible and build a relationship to provide the most appropriate and holistic help.

We help people aged over 50 in the key advice areas, including benefits, housing, social care, and money problems.

**WHAT ARE YOUR KEY RESPONSIBILITIES?**

As an Outreach Worker, the main priorities of your role are to work alongside the Age UK North Yorkshire Coast & Moors’ Digital Champion Programme Project team to identify older people who would benefit from support to get online and use technology. You will play an active role in promoting digital inclusion services in the local community and directly support older people with their digital skills development, in person and remotely.

The main responsibilities of the role are:

- To market and promote the Age UK North Yorkshire Coast & Moors Digital Champion Programme in the community, carrying out activities in the community to reach older people directly, inform them about the service, and discuss the benefits of getting online.
- To support the Project Coordinator to build and support referral pathways for older people into the service by working with other areas of the organisation as well as building external relationships in the community.
- To work alongside Digital Champions to provide direct support and guidance to older people to get online, in one-to-one and group settings, in community settings or in people’s homes.
- Support older people through the provision of Digital Skills Sessions in scenarios when it is not possible or appropriate for the support to be delivered by a Volunteer Digital Champion.
- To work with older people to understand their individual goals and needs when it comes to being online and accessing technology, to enable a person-centred and learner-led approach.
- To manage record keeping related to older people’s engagement with the service and to ensure data is collected accurately and in line with organisational policies and GDPR. To provide feedback to the Project Coordinator about the involvement of volunteers and older people with the service to inform service improvement.
- To support the Project Coordinator with managing volunteer Digital Champions, including; planning skills sessions with older people, general project administration and supporting relationship building with volunteers.
- Support and contribute to the programme evaluation as necessary, for example, identifying volunteers and/or older people to participate in the evaluation, and supporting them to do so.
- Coordinate/support recruitment, management and retention of the necessary volunteer resource to support delivery of the service.
- Match volunteer Digital Champions with older people effectively based on assessment on both volunteer and older persons needs, preferences and interests.
- Scheduling Digital Champion Programme support and managing the support provision calendar.
- Establish and maintain successful referral routes for older people into the service, internally and externally.
- Manage all referrals generated in line with relevant procedures and reporting requirements.
- Oversee the coordination of the Digital Skills Sessions, including booking venues, organising travel and reimbursing expenses where necessary.
- Oversee the management of the Technology Loan and Donation Schemes, ensuring procedures are adhered to and technology provision is appropriately managed.

The general responsibilities of the role are:

- To undertake any other duties commensurate with the level of the role
- Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.
- Share our commitment to safeguarding.
- Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.

**WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?**

As an Outreach Worker we will require a DBS check prior to you commencing volunteering with us. We also look for the following skills and qualities:
**Essential**
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