Servicenow System Admin
2 weeks ago
**Role**: Service Now System Administrator
**Location**: Blackburn, BB1 2FA - Office Based
**Hours**: Full-Time / Permanent
**Salary**: Dependant On Experience & Bonus Scheme
What will my role look like?
Our IT Department is expanding and we have a new and exciting opportunity to join our Global IT team and play a key role in the successful rollout and ongoing support and management of the ServiceNow platform within the EG business.
In this role, you will be responsible for providing all levels of system support to the wide variety of EG teams utilising the ServiceNow platform, along with coordinating and leading on system developments and associated training.
The introduction of ServiceNow is a pivotal step in EG’s continued development and strengthening of its Risk and Control environment, with the ServiceNow System Admin role being integral to its success.
What would my main responsibilities be?
Day to day administration of the ServiceNow platform.
Maintain business services and configuration item relationships in ServiceNow.
Support ServiceNow discovery tool for CMDB.
Maintain integrity of ServiceNow platform across production and non-production instances.
Perform installation and testing of updates and new releases.
Work with business users to identify and refine business requirements and workflows.
Identify and define business solutions for users.
Provide ServiceNow Perform configuration and customization assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
Assist in troubleshooting patch / release management issues.
Aid in translating business requirements into technical requirements.
Implement new functionality.
Develop UI forms, fields, notifications, workflows and JavaScript server/client code.
Maintain LDAP integration and user configurations.
Maintain Single Sign-On integration.
Build reports, gauges, and home pages.
Maintain Service Level Agreement (SLA) and monitor SLA workflows.
Create new service catalog requests and items with variables.
Create, monitor, modify, and publish service catalog workflows with approvals.
Create and use update sets to move configurations between systems.
Search, populate, and customize the knowledge base.
Create and maintain Access Control Lists (ACL).
This list is not exhaustive and may be added to or amended from time to time
2+ years experience in ServiceNow as a System Administrator or similar responsibility.
ServiceNow system administrator training required.
Certified ServiceNow Administrator.
Experience in implementing ServiceNow processes and functions.
Knowledge of LDAP/Active Directory a plus.
Relevant IT Architecture experience.
Experience in Java, JavaScript, Web Services, AJAX, XML.
Understanding and experience with agile software development methodologies (e.g. Scrum).
Working knowledge of relational databases.
Experience implementing IT Service Management tools.
Experience with IT Service Management, Service Desk, and Change Management processes.
Basic understanding of ITIL v3/4 methodologies.
Benefits & Rewards
EG Cares is our benefits & rewards scheme, it’s our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day.
Competitive Annual Leave - We know our employees work hard so we offer competitive annual leave allowances so you can enjoy well deserved time off work
Work Anniversary Awards - We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones
Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% off our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more
Free Parking - We have free onsite parking at our Head Office in Blackburn which is safe and secure with 24hr CCTV
Waterside Cafe - With the opening of our new head office we are revolutionizing lunch time with a state of the art employee area for colleagues to relax, dine and unwind. In house Chefs will freshly prepare meals from a large menu incorporating a variety of different cuisines which will change daily, and meals will be provided at incredibly low prices
Employee Assistance Programme - Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme
Life Assurance - At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind
Learning & Development - We are committed to helping you develop new skills to be the best version of you
Our People - You will work alongside our amazing employees, have fun and be a part of our family
Free Eye Test - As a valued EG Emp
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