Business Improvement Officer

2 weeks ago


Ipswich, United Kingdom Babergh and Mid Suffolk District Council Full time

**About the Business Improvement Officer role**:
The **Business Improvement Officer** will be working as part of an ambitious team who look after our IT systems, Resident Engagement and Business Improvement functions. The team has a strong customer focus that will enable us to meet our Homes and Housing Strategy vision; for our residents to live in affordable and high-quality homes, that enables them to build settled, safe and healthy lives within sustainable and thriving communities.
The role is all about working with the wider housing team gather, sort, and analyse data relating to specific housing related services, identify data trends, learn lessons and implement data driven change through developing and monitoring agreed actions and culture change, driven by a strong customer led focus. We want to increase the opportunities and levels of influence our customers have in the running of our services which requires us to be flexible and innovative.

**What you will be doing as our Business Improvement Officer**:
**What we're looking for in our Business Improvement Officer**:

- organised- used to working with data, identifying trends
- customer focused- able to work as part of a team as well as work on your own initiative- ambitious and passionate about housing and our customers
- able to work to tight deadlines.
Familiarity with Power BI, the social housing regulations, Housing Ombudsman Service and Housemark is desirable.

**About us**

Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

**Benefits you'll receive as our Business Improvement Officer role**:

- Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program- Employee Assist Program- Health Care Options.
**Our ways of working**

Work is what we do, not where we go We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

**Closing date: 5pm, 2 October 2023.**
- This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts._



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