Dental Treatment Coordinator

2 weeks ago


East London, United Kingdom iCare Dental Ltd Full time

**Job description**

iCare Dental seek to engage experienced treatment coordination ( front of the house) on Full time to join the new private practice at Docklands/Canning town near Royal Victoria DLR station and cable car.

The Role will involve:

- Guide patients through their courses of treatment and the various options available to them with precise supporting notes and virtual option meetings. Assist with any queries they may have about treatment
- Liaise with the clinician to create a treatment plan
- Set up presentation documents using PowerPoint, intra oral camera pictures, SLR pictures, patient education. Documents to be clear to patients and detailing suitable options in order as prescribed by the dentist
- Understand the vision and brand message for the practice
- Provide an outstanding customer service / journey at all times
- Following practice systems, implementing and helping to improve systems
- Team player, communicate and share feedback at all times
- Time management, to manage own appointment diary and keep running to time
- Deal with patient objections and help overcome any queries or concerns
- Network with other practice to encourage external referrals
- Following all regulations in the UK such as CQC, GDC standards, GDPR, HTM 01-05, confidentially and consent processes
- GDC registration to allow additional duties
- Achieve sales targets and KPIs
- Ad hoc receptionist and clerical duties
- Any other ad hoc responsibilities as reasonably requested

**What do we look for in a Treatment Coordinator?**
- Ideally you will have experience as a Treatment Coordinator or have a strong commercial sales background for a customer service-focused employer
- You possess integrity and have strong values
- At iCare, we have an incredible culture; we respect our colleagues and visitors and treat everybody as we would want to be treated
- Excellence - you always maintain the high standards of patient care
- You are positive, enthusiastic and honest in all aspects of your job
- You would like to develop your skills and abilities through learning opportunities offered to you
- You motivate yourself and others to achieve great organisational results
- You recognise successes and share your opinions or ideas with others
- You have a great attitude towards your work and work environment

**Salary**: £30,000.00-£40,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

**Experience**:

- Treatmenet Coordination: 3 years (required)

Work Location: One location

Reference ID: iCARETREATNov1
Expected start date: 06/02/2023



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