Gp Assistant

3 weeks ago

Wimborne, United Kingdom The Quarter Jack Surgery Full time

**Wimborne and Ferndown Primary Care Network**

**THE QUARTER JACK SURGERY / THE OLD DISPENSARY**
**WIMBORNE**

**DORSET**
**BH21 1AP**

**GP Assistant (Prescribing)**

**20-30 hours per week**

Are you a looking for an exciting new opportunity?

Do you have experience providing administrative support in a clinical environment?

Previous experience of working in a GP Practice?

Experience as a Prescribing Clerk and knowledge of System One?

A busy 7-partner GP Practice within our Primary Care Network is seeking an enthusiastic GP Assistant (Prescribing) to join our friendly prescribing team at our surgeries in Wimborne, Dorset.
The role involves dealing effectively with patient prescription queries and a variety of other admin duties. The surgery has high levels of patient satisfaction and a pleasant and covid-safe working environment. Excellent telephone and administration skills and the ability to work under pressure are essential. NHS or medical/healthcare experience is preferred.

**Hours of work**:
Monday to Friday between 0830-1730 - exact days tbc but likely to include Thurs/Fri.

**Benefits include**: generous NHS pension, 30 days holiday pro rata (+ bank hols), pleasant and modern covid-safe office, friendly and supportive team, free events.

**Salary range**: dependent on experience

**Closing date**: 15 May 2023

210423

**JOB DESCRIPTION**

**GP Assistant (Prescribing)**

To work with the prescribing team and other members of the PCN, surgery and healthcare professionals to provide a first-class prescribing service to our patients. Provide the first point of contact for patients and other stakeholders/ and provide excellent administrative support

**JOB PURPOSE**

To provide a friendly and efficient prescribing service for the PCN & surgery

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
- Good telephone and inter-personal skills
- Process routine prescription requests within 48 hours of receipt
- Manage prescription queries including telephone queries accordingly
- Review requests for acute prescriptions and issue or direct to the appropriate member of the team accordingly
- Liaise with the prescribing clinical team, pharmacy team on community pharmacies on any areas of concern
- Liaise with the medicine management team relating to routine queries
- Ensure that actions are taken where permitted to improve the repeat prescribing process
- Ensure effective eRD (electronic repeat dispensing) system and commence suitable patients on eRD
- Ensure that patients are notified immediately of any medication changes.
- Check workflows/tasks daily to ensure backlog is kept to a minimum and notify relevant staff
- Ability to maintain confidentiality
- Ability to work with a methodical, accurate and careful approach
- Ability to remain calm under pressure
- Good standard of general education
- NHS or medical/healthcare experience preferred

**OTHER DUTIES**
- Receiving and making telephone calls as requested
- Dealing with queries regarding services offered by the practice
- Directing patients to the appropriate healthcare professional within the Practice, e.g. Doctor,

Specialist Nurse, Nurse Practitioner, Practice Nurse, Healthcare Assistant
- Notifying Patients when Medication Reviews are due

This job description represents the range of duties required of the post-holder at the time of issue. It may be reviewed according to need.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining w

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