Senior Programme Manager

4 weeks ago

Edinburgh, United Kingdom Energy Saving Trust Full time

**Senior Programme Manager - Services Delivery**
**Salary: ca £51,000 per annum (depending on experience)**
**Location: Home-based, blended or office working from Edinburgh**

**Closing Date: 30 January 2023**
**Ref: LM982**

Energy Saving Trust is an independent organisation working to address the climate emergency.
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition tonet zero.

At Energy Saving Trust we don’t just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefitssuch as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

We have an exciting opportunity for a **Senior Programme Manager** to lead our services delivery team.

**The team**
The services delivery team manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses.
Our work is customer service focussed and seeing the impact we have on the lives of people we support is what brings us to work each day. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world class customerexperience.

**What you’ll do**
You will lead and manage the services delivery team to successfully deliver high volume loan and grant schemes in accordance with contractual and compliance requirements. You will also ensure we deliver a world class customer experience for our loans and grantsrecipients, focussing on continuous improvement.
You will own and develop relationships with key stakeholders and will identify opportunities for growth of the team’s work, provide input to proposals and build capacity and competencies within the team.

**What you’ll bring**
- Customer-focussed orientation with demonstrable experience of managing in a high-volume customer service centre environment
- At least 5 years’ experience of programme management, with at least 2 years at a senior level
- Experience of managing loans and/or grants funds
- Strong project management skills with proven track record of successfully delivering contracts and of strong financial control of large-scale programmes
- Excellent communication, interpersonal and relationship management skills, proven ability to develop and maintain strong, productive relationships with stakeholders
- Resilient, able to work under pressure and to motivate the team to meet challenging targets
- Strong and effective leadership skills, able to inspire, lead and develop others, and strong people management and coaching skills
- An understanding of delivery in an energy efficiency or climate change related industry would be an advantage.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. This post is based in Edinburgh and as standard we offer all contracts on blended (home and office-based) working.

** This advert has been extended; previous applicants need not apply. **

**Applications close Monday 30 January 2023. Interviews are intended to be held W/C 6 February 2023.**

The majority of our people are working from home but have access to our office locations - Edinburgh, London, Cardiff, and Belfast. We will be happy to discuss this and our blended working model at the interview stage with you.

**Our commitment to creating a diverse, inclusive, and equitable workplace**

Find out more about our commitment to diversity and inclusion here.

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