Guest Experience Assistant

3 weeks ago


Newcastle upon Tyne, United Kingdom true Student Full time

**Guest Experience Assistant** - (Days/Evenings/Nights & weekend work included)

You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right?

You are a great communicator. You work well with others to consistently achieve true ‘operational excellence’. You share experience and learn from the environment which surrounds you.

You are social, you are confident and you have a smile for everyone. You have a real passion to deliver amazing guest experience and have fun in all that you do You have an attentive attitude and a listening ear and can easily create and capture memorable moments with our guests.

You are part of a team that places our guests at the heart of everything they do, building meaningful relationships whilst promoting the ‘true life’ culture, vision and values and demonstrate key behaviours. You are caring, you are enthusiastic, you have a ‘warrior spirit’, you are curious and believe in trust.

**What you will be doing**
- You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell.
- You will be a key point of contact for our guests - answering questions, dealing with issues or concerns and responding to complaints.
- Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries.
- Accommodation show arounds and supporting the sales team.
- Supporting the management team to ensure a range of opportunities and events for our guests.
- Planning and delivering our market leading true life events programme and fully embracing the "true life" culture
- Managing the guests facebook group page and gathering contact to be used across social media platforms.
- Assisting with guest check in and check out processes and supporting with termly room inspections.

**Are you a true Superstar?**
- You will be friendly and fun with a positive personality.
- Able to work flexible hours as determined by the needs of the business.
- You will have previous front facing, customer service experience in a similar role.
- Self motivated, professional, resilient, adaptable and fun.
- A great team player
- Social media savvy
- A strong ability to problem solve, multi-task, plan and organise.
- Ensures a high standard of appearance at all times.

Full Time hours: 24 hours per week

**Job Types**: Part Time, Contract

**Salary**: £9.50 per hour

COVID-19 considerations:
Social distancing measures in place, hand sanitising stations and role specific procedures are in place to limit risk to guests and team members.

Schedule:

- Day shift / Evening Shift/ Night Shift

**Job Type**: Permanent

**Salary**: £9.50 per hour

Schedule:

- 12 hour shift

COVID-19 considerations:
Social distancing measures in place, hand sanitising stations and role specific procedures are in place to limit risk to guests and team members.

**Experience**:

- Customer Service: 2 years (required)


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