Customer Service Associate- European Language

4 weeks ago


London, United Kingdom Digby Morgan Full time

summary
- _ city of london, london_
- _ £12.00 - £14.00 per hour, holiday, pension_
- _ contract_- specialism
- customer services- sub specialism
- customer service- reference number
- 6666
- job details
- I am recruiting for a Customer Service Associate that speaks an additional European language for one of my clients within the financial space.
- Please do know if you don't speak fluently English and an additional European language.
- ...
- They are looking for someone from a customer care background, with 1-2 years customer service experience, dealing with cases, on phone half the day, admin and e-chat and case management other half. Cases consist of technical issues, payment issues, complaints, support - all round customer service and ensuring success.
- Scope of work:

- Communication with clients via our phone system, live chat and shared mailboxes which includes working closely with a number of different teams ranging from our Relationship Manager's to our Compliance and Onboarding team
- Range of technical Foreign Exchange tasks such as calculating rates and spreads and booking trades and payments for clients as well as manually entering them into our systems and assisting Relationship Managers with administrative trade tasks.- Calling out to clients to obtain KYC (know your customer) information - updating this on systems
- Running documents through verification checks to assist the compliance team with routine Account Reviews.
- Helping migrate clients over to a new platform - assist with this and answer any queries that may arise
Finance grad/background/interest in financial services
- 1 year+ of customer service experience
- Strong work ethic
- Good communicator
- verbal and written
- Strong numerical skills
- An interest in Financial Services would be preferred
- hybrid :Tues,Thurs in the office
- Monday, Wednesday Friday - WFH
- pay:£14 an hour
- possibility to go permanent
- show more
- I am recruiting for a Customer Service Associate that speaks an additional European language for one of my clients within the financial space.
- Please do know if you don't speak fluently English and an additional European language.
- They are looking for someone from a customer care background, with 1-2 years customer service experience, dealing with cases, on phone half the day, admin and e-chat and case management other half. Cases consist of technical issues, payment issues, complaints, support - all round customer service and ensuring success.
- Scope of work:

- Communication with clients via our phone system, live chat and shared mailboxes which includes working closely with a number of different teams ranging from our Relationship Manager's to our Compliance and Onboarding team
- Range of technical Foreign Exchange tasks such as calculating rates and spreads and booking trades and payments for clients as well as manually entering them into our systems and assisting Relationship Managers with administrative trade tasks.Calling out to clients to obtain KYC (know your customer) information - updating this on systems
- Running documents through verification checks to assist the compliance team with routine Account Reviews.
- Helping migrate clients over to a new platform - assist with this and answer any queries that may arise
Finance grad/background/interest in financial services
- 1 year+ of customer service experience
- Strong work ethic
- Good communicator
- verbal and written
- Strong numerical skills
- An interest in Financial Services would be preferred
- hybrid :Tues,Thurs in the office
- Monday, Wednesday Friday - WFH
- pay:£14 an hour
- possibility to go permanent
- show more**skills**:

- handle complaints-
**education**:

- university


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