Hotel Receptionist

3 months ago

Brighton, United Kingdom Staybridge Suites Brighton Full time

**What is the job?**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**Your Day To Day**:

- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests,
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and
wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Jump into other ad-hoc duties when your colleagues need your help
- Perform Duty Manager shifts/tasks.
- Any other responsibilities as arise.

**What We Need From You**:

- Communication skills - guests will need to come to you with concerns as well as
compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves
with great memories
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and
computers
- Flexibility - Late evenings, Early mornings, Weekend and Holiday shifts are all part of the job
- Experience - ideally you’ll have spent at least one year in a front desk or guest service
position
- Strength - sometimes you’ll need to lift, push and pull big objects up to (15 kg).
This can involve bending and kneeling

**What We Offer?**

We’ll reward all your hard work with a great salary and benefits - including uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family (discounted room nights across the world and a 50% F&B discount in over 6000 hotels worldwide) - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

**Job Types**: Full-time, Part-time, Permanent, Temporary contract, Temp to perm, Zero hours contract

Pay: £12.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Company pension
- Employee discount
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Overtime
- Weekend availability

Work Location: In person

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