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Corporate Apprentice

1 month ago

Cardiff, United Kingdom Cardiff Council Full time

**About The Service** You will earn £21,029 per annum pro rata in this Apprentice role as we are Voluntary Living Wage Employer.**

Our Bereavement Services Team is looking to employ a Corporate Apprentice (Level 3) based at Cardiff Bereavement Services, Thornhill Cemetery, Thornhill Road, Cardiff. CF14 9UA. to contribute to our Service helping us to deliver burial, cremation and memorial services across a total of 9 sites throughout the City. The service also carries out grounds maintenance at all of its cemeteries and in the memorial gardens at Thornhill Crematorium. This is a front line service dealing with emotional and bereaved individuals on a daily basis.

**About the job**
In this Corporate Apprentice (Level 3) role you will learn to undertake a wide range of workplace activities, experiences and learning opportunities as directed by the Bereavement Services Team Leader to help you develop the experience to support your future progression while undertaking a relevant Apprenticeship qualification in the role.

You will be provided with opportunities throughout a busy bereavement department which will cover both administrative tasks and operational duties. These will include working in an office environment, on a public facing reception, as well as at the crematorium and within our cemeteries. You will deal with bereaved families face to face and over the telephone and also liaise with other professionals such as funeral directors and officiants.

You will join the management team and contribute to improvements in the service as well as learning and understanding how to manage teams and projects and how to successfully develop staff.

As well as developing administration skills and knowledge of understanding the needs of the bereaved you will also gain experience in project work as well as a well-rounded understanding of what is required to provide a first-class service to the public.

During this initial period you will be expected to learn basic burial, cremation and exhumation law and show how to implement this in a working environment. In addition to this you will also receive training on Cardiff Council’s wider policies and processes that affect the Bereavement services.

Full training will be provided, and our Team will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner.

The Corporate Apprentice & Trainee Scheme also provides opportunities to enhance your transferrable skills to help support your career progression.

Many of our teams have moved to online and homeworking and you will be encouraged to develop the skills to support this. Where homeworking is required, you will be given the necessary equipment however, you will need to arrange your own internet connectivity (some support may be available to help with this).

**What We Are Looking For From You**
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are interested in our work, keen to learn in the role and in helping us making a difference to our customers by delivering exceptional public services in Cardiff.

The successful individual will be emotionally resilient and able to work within a challenging and busy environment. They should also be able to work to tight schedules and aim to achieve consistently high quality results and understand the need to respect confidentiality at all times.

**Additional information**
If after reading the job description, you have any questions about the role please contact Garry Bowles (Team Leader - Bereavement Services 029 2054 4820.

This post is not suitable for post share.

This post is temporary for **18** months if worked full time, or longer if worked part time. Most roles are based on a 37 hour week although many roles can be worked on a part time basis and at least 16 hours per week for apprentice roles.

Job Reference: PLA00264

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