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Customer Service Team Leader

1 month ago

Leeds, United Kingdom Elevation Recruitment Full time

Customer Service Team Leader
Leeds
Hybrid working

Elevation Recruitment is excited to be working exclusively with a dynamic and rapidly growing business. The company pride themselves on fostering a positive and inclusive work environment, and, part of their expansion, they are currently seeking an experienced Customer Service Team Leader to join their contact centre.

Key Responsibilities of the Customer Service Team Leader:

- Proactively lead, coach and support a team of Customer Service Advisors
- Conduct regular team meetings and 1 to 1 performance reviews
- Provide ongoing training and development opportunities to enhance team performance
- Address escalated customer issues promptly and effectively, seeking resolutions that exceed customer expectations
- Identify areas for improvement in customer service processes and implement solutions
- Utilise data insights to make informed decisions and implement improvements

Experience needed of the Customer Service Team Leader:

- Proven experience in a customer service leadership role
- Strong communication and interpersonal skills
- Ability to inspire and motivate a team in a fast-paced environment
- Problem-solving skills with the ability to handle escalated customer issues
- Excellent organisational and time-management skills

If you are a dynamic and results-driven individual with a passion for delivering exceptional customer service, we would love to hear from you

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