![Sika](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Leader
1 week ago
**Company Description**
Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and vehicle industries toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.2 billion in 2023.
**Job Description** We’re looking for a Customer Service Team Leader to join our Distribution Customer Services team**
[Leeds/Hybrid]
**About Distribution Customer Services Team**
Join our distribution customer service team, where we’re dedicated to delivering exceptional customer experience aligned with Sika’s principles and values. As part of the wider CX customer experience team, you’ll provide outstanding service whilst creating relationships with the wider Customer Services team across Preston and Wishaw.
**Purpose of the Role**
To provide and support the delivery of a Customer Service Function to exceeds the needs / expectations of our external customers and internal Target Market Managers.
To support a team of Customer Service Coordinators to deliver the function’s mission and maintain high attainment rates for functional KPIs.
**What’s In it for You?**
As Team Leader, you will be responsible for the smooth running of the day-to-day function so that customer's orders are managed efficiently and accurately. This includes monitoring and reporting on the Customer Service Teams performance to ensure objectives and KPIs are achieved.
Support the Customer Services Manager to build a team of high performers, this will include supporting with the recruitment, selection, and induction of appropriate personnel to the team and help to ensure the function maintains the appropriate levels of stable versus turning resources. Always maintain appropriate standards of professional behaviour.
Establish working relationships with key external customer's, internal & external auditors, and internal Target Market Managers to define and understand their needs and work to help realise them.
To ensure adherence to all people management activities are completed in line with company policy and systems, ranging from:
- Regular meetings with Senior CSCs with minutes & actions
- Regular 1:1 meeting to review KPI performance, including performance management were appropriate.
- Managing behaviours within the team in line with company policies
- Involvement with Continual Improvement projects
- Reporting from SAP - Excel
Ensure regular structured briefs are held and the team are engaged and motivated. These should be held at least 3 times on a weekly basis.
**The Rewards**:
You will be rewarded with a competitive salary, and a sweep of great benefits. We pride ourselves on our total reward package:
- Holiday 25 days rising to 28 days with service, plus bank holidays
- Hybrid Working
- A company pension contribution of up to 10%
- Private healthcare for you, with option to add family.
- Group life cover at 6x your annual salary.
- Global Income Protection (PHI)
- Enhanced maternity and paternity pay
- Staff discount platform & Cycle to Work scheme.
- Dedicated Service Awards for reaching key milestones.
- Selected discounted Sika products.
**The Support**:
This is a newly created role and will be to look after a newly created team within the existing customer services distribution team. You will be managing a team of established and experienced CSA’s. You will be supported by the Customer Services Manager and will work alongside two further Team Leaders in the wider team.
**The Skills**:
Minimum of 5 years Customer Service Experience and an ability to work with colleagues and customers at all levels to meet requirements.
Experience with inner team leader role - 3-5yrs.
Support other team leaders - lead by example, people management.
Leadership: Ability to establish clear expectations supporting employee engagement and motivation with high level of emotional intelligence to provide support and coaching to team.
Project Ability: To contribute positively to projects.
A significant commitment to professional and personal development from day one, including a comprehensive local, product knowledge and leadership development initiatives complimented by a global Sika Business School offering.
**The Future**:
Potential Career Routes: Resolution Coordinator, Business Process Manager, Resolution Manager or CS Manager
The opportunity to progress within a global company across a variety of business areas.
**Qualifications**
- Minimum of 5 years Customer Service Experience.
- Salesforce, demonstrable experienced in team leadership in a similar role
- SAP Knowledge, SAP Orde
-
Customer Service Team Leader
1 week ago
Leeds, United Kingdom Elevation Recruitment Full timeCustomer Service Team Leader Leeds Hybrid working Elevation Recruitment is excited to be working exclusively with a dynamic and rapidly growing business. The company pride themselves on fostering a positive and inclusive work environment, and, part of their expansion, they are currently seeking an experienced Customer Service Team Leader to join their...
-
Customer Service Team Leader
3 weeks ago
Leeds, United Kingdom Page Personnel Secretarial & Business Support Full timePage Personnel are currently working with a reputable company, based in Leeds, who are looking for a Customer Service Team Leader to join their growing team on a permanent basis. The client can offer a really good mentoring and training programme. **Client Details** Page Personnel are currently working with a reputable company, based in Leeds, who are...
-
Customer Service Team Leader
3 weeks ago
Leeds, United Kingdom Page Personnel - UK Full timeExciting Customer Service Team Leader role based in Leeds - Join a growing team with a great training program **About Our Client**: Page Personnel are currently working with a reputable company, based in Leeds, who are looking for a Customer Service Team Leader to join their growing team on a permanent basis. The client can offer a really good mentoring and...
-
Customer Services Team Leader
2 weeks ago
Leeds, United Kingdom Page Personnel Full timeCustomer Services Team Leader - Leeds - East **About Our Client**: Page Group are working with a national market leader within their space who have gone through an important growth transition. They are now looking to appoint a Customer Services Team Leader to their offices based in East Leeds - Direct management and leadership of 8-10 fte - Ensure the...
-
Customer Service Team Leader
7 days ago
Leeds, Leeds, United Kingdom Elevation Recruitment Full timeCustomer Service Team LeaderLeedsHybrid workingElevation Recruitment is excited to be working exclusively with a dynamic and rapidly growing business. The company pride themselves on fostering a positive and inclusive work environment, and, part of their expansion, they are currently seeking an experienced Customer Service Team Leader to join their contact...
-
Customer Services Team Leader
3 weeks ago
Leeds, United Kingdom Zenith Full time**About us** Zenith is an award winning, market leader in the fleet industry with an exciting and dynamic customer portfolio. We are the UK's leading independent vehicle leasing, outsourcing and fleet management provider and have been providing the UK with intelligent vehicle solutions for over 30 years. We have an exciting opportunity in our ZenAuto...
-
Customer Service Team Leader
1 month ago
Leeds, United Kingdom Sika Full timeJob DescriptionWe’re looking for a Customer Service Team Leader to join our Distribution Customer Services team[Leeds/Hybrid]About Distribution Customer Services TeamJoin our distribution customer service team, where we’re dedicated to delivering exceptional customer experience aligned with Sika’s principles and values. As part of the wider CX customer...
-
Customer Service Team Leader
3 weeks ago
Leeds, United Kingdom Sika Full timeJob DescriptionWe’re looking for a Customer Service Team Leader to join our Distribution Customer Services team[Leeds/Hybrid]About Distribution Customer Services TeamJoin our distribution customer service team, where we’re dedicated to delivering exceptional customer experience aligned with Sika’s principles and values. As part of the wider CX customer...
-
Customer Service Team Leader
7 days ago
Leeds, Leeds, United Kingdom Sika Full timeJob DescriptionWe're looking for a Customer Service Team Leader to join our Distribution Customer Services team[Leeds/Hybrid]About Distribution Customer Services TeamJoin our distribution customer service team, where we're dedicated to delivering exceptional customer experience aligned with Sika's principles and values. As part of the wider CX customer...
-
Customer Service Team Leader
4 weeks ago
Leeds, United Kingdom Sika Full timeWe’re looking for a Customer Service Team Leader to join our Distribution Customer Services team [Leeds/Hybrid] About Distribution Customer Services Team Join our distribution customer service team, where we’re dedicated to delivering exceptional customer experience aligned with Sika’s principles and values. As part of the wider CX customer...
-
Customer Service Team Leader
7 days ago
Leeds, Leeds, United Kingdom Sika Full timeCompany DescriptionSika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative...
-
Customer Service Team Leader
4 weeks ago
Leeds, United Kingdom Sika Full timeWe’re looking for a Customer Service Team Leader to join our Distribution Customer Services team [Leeds/Hybrid] About Distribution Customer Services Team Join our distribution customer service team, where we’re dedicated to delivering exceptional customer experience aligned with Sika’s principles and values. As part of the wider CX customer...
-
Customer Service Team Leader
2 weeks ago
Leeds, United Kingdom Sopra Steria Full timeAre you passionate about developing staff and managing a team? Would you like to work within a modern environment and provide a customer service, outcome-measured service? As a CSC Supplier Team Leader your main objective is to interact with customers and team members to provide and process information in response to inquiries, concerns and requests in...
-
Customer Service Team Leader
2 weeks ago
Leeds, United Kingdom National Express Full timeWe have an exciting opportunity for a **Team Leader** at our **Leeds Coach Station. **_Please note this role will require you to work alternate weekends due to the nature of our operation._ As a Team Leader you will provide detailed travel and ticket information to customers, while acting as a brand ambassador for the business at all times. Through...
-
Customer Service Team Leader
2 weeks ago
Leeds, United Kingdom National Express Full timeWe have an exciting opportunity for a **Team Leader** at our **Leeds Coach Station. **_Please note this role will require you to work alternate weekends due to the nature of our operation._ As a Team Leader you will provide detailed travel and ticket information to customers, while acting as a brand ambassador for the business at all times. Through...
-
Customer Service Team Leader
3 weeks ago
Leeds, United Kingdom Care and Repair Leeds Ltd Full time**Customer Service Team Leader** **Job Types**: Full-time, Permanent **Salary**: £23,944.00-£24,523.00 per year **Benefits**: - Flexitime - Work from home Schedule: - Day shift - Flexitime - Monday to Friday Ability to commute/relocate: - Leeds: reliably commute or plan to relocate before starting work (required) Work Location: Hybrid remote in...
-
Customer Service Team Leader
2 weeks ago
Leeds, United Kingdom Lantern Debt Recovery Services Full time**Customer Service Team Leader** - **Salary up to £33,000.00 - OTE £36,902 (incl bonus)** - **Bonus up to 15% of monthly salary - up to £401.11 per month** - **Flexible working (Hybrid office/ home working)** - **Benefits: Healthcare/ life assurance plan/ Perkbox/ gym discounts/ retail discounts/ free on-site parking to some sites** - **Long term...
-
Customer Service Team Leader
1 week ago
Leeds, Leeds, United Kingdom National Express Full timeWe have an exciting opportunity for a Team Leader at our Leeds Coach Station. _Please note this role will require you to work alternate weekends due to the nature of our operation._As a Team Leader you will provide detailed travel and ticket information to customers, while acting as a brand ambassador for the business at all times. Through empowerment, you...
-
Customer Service Team Leader
2 weeks ago
Leeds, United Kingdom Sewell Wallis Full timeWe have a brand new vacancy for an exciting, well established company based in South Leeds. This an exciting opportunity for someone looking to find their next challenge in great, family like team. This role will be responsible for the day-to-day management of the Costings Team function, including management of team members and processes. You will ensure the...
-
Customer Team Leader
1 week ago
Leeds, United Kingdom Coop Full time**Customer Team Leader** - Location: 206 Butcher Hill, West Park, Leeds, LS16 5BG- Pay: £13.32 per hour- Contract: 39 hours per week + regular overtime, permanent, full time- Working pattern: Varied shifts including early mornings (Store Opening), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.- Full, paid training...