Weekend Sales Assistant Balfe's Bikes Kingston

4 weeks ago

Surrey, United Kingdom Balfe's Bikes Ltd Full time

**The Company**:
At Balfe’s it’s all about people. And bikes It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.

**Our brand Purpose is**:To make cycling welcoming for all and empower people to feel confident living life on two wheels.

**Our brand Mission is**:Toenable everyone to feel empowered and supported to explore the benefits of cycling, by providing reliable honest advice and outstanding customer service.

**Our brand Vision is**:To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.

Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.

**Sales Assistant overview**:
As a Sales Assistant it is your job to help customers identify and purchase products they require / desire. Duties include selling, restocking, and merchandising. The goal is to provide high class customer service and to increase company’s customer base, growth, and revenue through sales maximisation.

**What you will be doing at Balfe’s**:

- Ensure high levels of customer satisfaction through excellent sales service.
- Maintain outstanding store condition and visual merchandising standards.
- Maintain a fully stocked store.
- Answer the shop phone and deal with any queries.
- Booking in repair work for the workshop with customers over the phone or instore.
- Recommend and display items that match customer needs.
- Informing customers of shop promotions to encourage purchases.
- Welcome and greet customers.
- Manage point-of-sale processes.
- To be actively involved in the receiving and organising deliveries accordingly.
- Keep up to date with product information, using the online tools and training provided.
- End of day cleaning duties.
- Maintain high Health & Safety standards and adhere to all Health & Safety policies.
- Follow all risk assessments and safe systems of work relevant to your role

**Knowledge & Skills**:

- Experience in sales
- Ideally a keen cyclist and knowledge of the bicycle industry preferred.
- Proficiency in English
- Solid communication and interpersonal skills
- Customer service focused.
- Time management
- Ability to Multitask
- Friendly, helpful, confident, and engaging personality
- Basic administration skills

**Balfe’s Perks**:

- Additional allowance for working Saturdays & Sundays.
- Technical training & accreditation program for mechanics and new starters.
- 28 days annual leave and other flexible holiday arrangements.
- Cycle to Work initiative.
- Trade discounts after probation for staff.
- Performance/commission bonuses.
- Brand led training courses.
- Referral bonus scheme.
- Uniform is provided.

**Our Values**

**Passion** - We love cycling, and we love what we do - we’re excited to share our passion with the world. It’s what makes Balfe’s a fun and positive place to work.

**Teamwork**:

- There are no egos here - we work collaboratively for the greater good of the team. We go the extra mile for our customers, and each other

**Honesty** -Good relationships are built on trust. Our customers can trust us to be honest and reliable at all times - we want to break down barriers and make cycling simple.

**Community**:

- We’re here to help the cycling community, and welcome new people to it. Our open and friendly team are ready to assist people along all stages of their two wheeled journey. We believe that cycling is for everyone.

**Knowledge** - Our goal is to provide our customers with all the knowledge they need to feel confident on two wheels. We pride ourselves on our level of collective experience and are constantly working to upskill our team.

**Job Types**: Part-time, Permanent
Part-time hours: 8.5 per week

Pay: £9.40-£12.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Store discount

Schedule:

- Day shift
- Overtime
- Weekends only

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Application question(s):

- Are you interested in cycling?
- Are you a cyclist?

Work Location: One location

Reference ID: Weekend Sales Kingston

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