Service Desk Analyst

3 weeks ago


Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

Service Desk Analyst/1st Line Support Milton Keynes 3 Month Initial Contract £160 Inside IR35 Hybrid Working
**Your new role**You will deliver an internal customer focused ICT support service providing technical support in a complex, distributed and rapidly changing ICT environment.
You will focus on investigation and diagnosis of issues involving user accounts, PCs, laptops, tablets, smartphones, printers and multimedia services and to provide a resolution wherever possible at first point of contact.
In addition, you will ensure that all active calls are managed to deliver a timely resolution to published service levels and that the customer is kept informed of progress.
**What you'll need to succeed**:

- Significant experience in a customer service role.
- Practical support experience across ICT infrastructure (wired & wireless) and systems (storage, extranet, remote access), understanding how systems interact technically to deliver services to end users
- Dealing with third party suppliers, warranty, or maintenance providers.
- Passion for delivering a high-quality customer service experience and ongoing service development
- Using own initiative and work without supervision
- Thorough, methodical, and flexible to meet changing demands
- Manage conflicting priorities
- Well-developed analytical and problem-solving skills
- Strong inter-personal and proven communication skills, oral & written
- Proactive team player with an enthusiasm for problem solving, planning, and prioritising a complex and varied workload.
- Possess the confidence to deal with difficult situations, capable of engaging and building rapport with staff and students.

**What you'll get in return**You will have the chance to work for an excellent organisation for an initial 3 month contract (view to extend) and a day rate of £160 a day Inside IR35. In addition, this great opportunity will allow you to enhance your service desk skills and ability to handlea large number of tickets whilst working on 2nd line tasks as well.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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