Customer Support Advisor

3 weeks ago


Preston, United Kingdom BAE Systems Full time

**Customer Support Advisor (Employee Service Centre)**
- 00100814

**Customer Support Advisor (Employee Service Centre)**

**Location**:
Preston and** **we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

**Salary**:£22,000 (rising to £23,700 upon completion of relevant internal training)

**What you’ll be doing**:

- Ensuring all information taken from calls is accurately logged on the system
- Taking ownership and responsibility, from initial contact through to resolution
- Building and developing effective relationships with colleague groups within Shared Services and wider external BAE business
- Ensuring operating procedures and process standards are adhered to, including (but not limited to), internal call quality measures, data protection and confidentiality guidelines
- Supporting and contributing to the continuous improvement and implementation of new processes
- Managing and achieve all personal performance standards, internal & external SLAs and quality measures
- Providing training and support to other team members for your area of expertise to increase knowledge levels and help create a multi-skilled team
- Acting as an ambassador for Shared Services and display desirable behaviour

**Your skills and experiences**:

- The ability to explain things clearly and understand customers/individual needs
- Confident using IT systems, and the ability to learn new systems and processes quickly
- Excellent interpersonal, teamwork, customer service and communication skills
- Self-motivated, enthusiastic with a positive attitude
- Ability to work in a fast-paced multi-skilled environment
- Prepared to work flexibly to support the team and department
- A high level of accuracy when dealing with high volumes of work
- Contact Centre experience desirable

**Benefits**:
You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive

**The Employee Service Centre team**:
Employee Service Centre provide first line support to all UK BAE employees with queries on HR policies and procedures, time and attendance, expenses and contingent labour. This role helps to keep the business moving. You will be taking calls and working through contacts received via our online portal to support the employees with all of their queries.

**Why BAE Systems?**

Job Human Resources

Primary LocationGB-ENG-LAN-Preston

Closing Date 13/Mar/23, 6:59:00 PM



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