Lead Product Specialist

3 weeks ago

Edinburgh, United Kingdom Wood Mackenzie Full time

Company Description

Wood Mackenzie is the global leader in data, analysis and consulting across the energy, chemicals, metals, mining, power and renewables sectors.

Founded in 1973, our success has always been underpinned by the simple principle of providing trusted research and advice that makes a difference to our customers. Today we have over 2,000 customers ranging from the largest global energy companies and financial institutions to governments as well as smaller market specialists.

Our teams are located around the world. This enables us to stay closely connected with customers and the markets and sectors we cover. Collectively this allows us to offer a compelling combination of global commodity analysis with detailed local market knowledge.

We are committed to supporting our people to grow and thrive. We value different perspectives and aspire to create an inclusive environment that encourages diversity and fosters a sense of belonging. We are committed to creating a workplace that works for you and encourage everyone to get involved in our Wellness, Diversity and Inclusion, and Community Engagement initiatives. We actively support flexible working and are happy to consider alternative work patterns, taking into account your needs and the needs of the team or division that you are looking to join.

Hear what our team has to say about working with us:
We are proud to be a part of the Verisk family of companies

**Job Description**:
The role of Lead Product Specialist is to support the growth in sales (upsell, cross sell, retention & new business development) through understanding clients' workflows and providing a comprehensive bespoke training and demonstrations to ensure that clients extract highest value from Wood Mackenzie's research. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us

Working within Sales and Marketing, the Lead Product Specialist is a key member of the Product Specialist team and will need to work across research, products, and consultancy to ensure a consistent client message is delivered. The role may involve travel within region. It’s an exciting role as you will engage with Wood Mackenzie customers across multiple industry segments and ensure our customers maximise the full potential of Wood Mackenzie.

**Main Responsibilities**
- Demonstrate excellence in analysing client needs and create tailored workflow solutions that maximize the value of Wood Mackenzie content to clients.
- Maintain an in-depth comprehensive knowledge of the products and product roadmap in your allocated vertical.
- Partner with account managers and others to lead the commercial success of products, positioning and demonstrating solutions to customers, showing how these products can address their workflows.
- Partner with the Product Owners to contribute to product development roadmap based on customer feedback, your experience and knowledge of customer workflows, and relevant competitor intelligence.
- Work with teams across the organisation including sales, marketing, to set best practice and deliver self-serve and training materials for products within your product vertical and articulate the value these products.
- Be an ambassador for the Lens platform and delivering communication of product enhancements across the organisation and our customer base.
- Embed our products with customers by delivering workflow base training sessions to increase users, usage and support cross sell, upsell, retention and new business development.
- Deepen your network of relationships with key contacts across our customer base to understand their roles and workflows.
- Show quantitative and qualitative measures of engagement and training effectiveness, both from a client and commercial perspective.
- Answer level 2 inbound queries from customers with your product vertical, ensuring a timely and comprehensive response. Support Customer Support Specialists and Product Specialists answer complex queries by swarming.

**Qualifications**:
You will have:

- Have experience of working with complex data sets and an understanding of customer workflows and needs.
- Have experience of developing relationships across customer organisations from end users to senior stakeholders.
- Be passionate about growing the business and have a genuine interest in developing and growing themselves.
- Have an intellectual curiosity and aptitude towards the growing fields of data and data analytics and how these tools help clients solve business critical issues.
- Have experience in a Product Specialist role within a b2b sales, data analytics or SaaS based solutions organisation.
- Have experience of developing a deep understanding of customer workflows and needs.
- Have a proven track record in collaborating with different internal teams to achieve commercial success.
- Be passionate about product knowledge and have a genuine interest in developing and growing themselves
- Have

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