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Senior Operations Agent

1 month ago

Sutton Coldfield, United Kingdom DHL Full time

**Join the world’s most international company as a Warehouse Operations Supervisor**

**Are you looking for a rewarding career in logistics? Do you have a passion for delivering excellent service, quality, and efficiency? Do you want to work for a company that values your skills, supports your development, and recognises your achievements?**

**If you answered yes to these questions, then DHL Express UK is the place for you. We are part of the Deutsche Post DHL Group, which operates in more than 220 countries and territories worldwide. We are the world’s leading express delivery service, and we are ranked #1 UK Best Place to Work in Europe and a Global Top Employer (for the seventh consecutive year).**

We are currently looking for a Warehouse Operations Supervisor (Senior Operations Agent) to join our team at our **Birmingham Service Centre, B76 9EH**. You will be working **Monday - Friday 13:00 - 22:00,** managing and planning local operations and courier staff to ensure we meet our daily operational, service, quality, and cost targets.

**As a Warehouse Operations Supervisor, you will be responsible for**:

- Ensuring daily operational targets are met and taking immediate actions to reverse identified areas of under-performance.
- Ensuring pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets.
- Ensuring compliance to Regional and Country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.
- Analysing & providing innovative solutions to service issues
- Supporting the effective implementation and deployment of Regional and Country projects, Programmes, and initiatives within the Service Centre.
- Ensuring that the team is provided with clear performance standards and is staffed, coached, trained and motivated to meet set targets.
- Conducting regular 121’s and annual performance appraisal process for all team members within the agreed timeframes to manage individual performance and job satisfaction.

**To be successful in this role, you will need**:

- Excellent written and verbal communications skills.
- Good interpersonal skills
- Strong IT skills
- Operational process knowledge
- Knowledge and understanding of Dangerous Goods (preferred)
- Good at establishing working relationships and developing personal contacts.
- Strong personal influencing and consultative skills
- Good analytical and commercial awareness
- Self-motivated with good judgment and decision-making qualities.
- Strong Negotiation skills
- Prior experience would be beneficial, but full training is available.

**What we offer you**:

- An excellent pay structure,
- 22 days Annual Leave rising year on year (capped at 26 days) + bank holidays.
- Eligibility to participate in our Employee Bonus scheme.
- Family friendly company policies including Enhanced Maternity Leave
- Access to Employee portal offering DHL Exclusive benefits and discounts across high street retailers and supermarket chains.
- Certified Mental Health First Aiders and access to Virtual Wellbeing Centre
- Access to enhanced company pension.
- Internal training and access to our internal jobs boards so you can be the first to know about longer term opportunities.
- Work in a rapidly growing and stable industry
- Free onsite parking
- Full company uniform and PPE provided.

**What’s Next?**
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5-year employment history. Additional to this we are required to carry out a Criminal Record check.

**Privacy Notice**

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

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