Care Team Coordinator

3 weeks ago


Loughborough, United Kingdom Johnson James Care Ltd Full time

**Best West Bridgford Home Care Ltd is the leading provider of first class service and companionship care services for older people. We believe there is no place like home and want to enhance the life of everyone we encounter. We are looking for an exceptional Care Team Coordinator to join our team.**

**Care experience is not essential and would suit someone with a passion for solving problems and working with computer systems.**

Responsibilities and Duties:
Client Quality Focus - To ensure our clients tasks match the care being delivered and are up to date with the support given. Review daily notes for clients, ensuring any points of concern is communicated to the clients caregiving team, escalated to the office and if necessary care plan updated.

Client Care Quality:

- Review of client’s daily notes, ensure the CAREGivers are writing notes accurately and person centred using the correct language
- Escalate concerns or inappropriate notes and provide training to CAREGivers
- Make additions and updates to care plans from notes as required
- Review tasks are appropriate for client calls - and add any tasks CAREGivers speak about in their notes
- Ensure call time and length of call is appropriate based on any comments in the notes
- Highlight any change of client mobility / medication / or changes to service provided and amend in care plan / needs and risk assessment etc
- Lead client focus groups with caregivers supporting such client to then ensure tasks / care plan etc are up to date
- Assist with the review of care plans and sign off risk assessments
- Ensure clients home has up to date grab sheet
- Complete end of call support visits - see google form
- Support on the on call office system - one night per week, learning the basics on call monitoring / logging in and out and basics of moving calls / re allocating calls - escalating any urgent phone calls that cannot wait until the next day
- Review and monitor MOBIZIO of client com logs and medication, audit, report and follow trends. Action and follow up as needed, document and ensure learnings are made, additional training given etc
- Document and investigate incidents / accidents and near misses
- Involvement in monthly quality meeting and report

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in LE11 1UE Loughborough


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