Head Receptionist

3 weeks ago

Manchester, United Kingdom Gaucho Full time

**Reports to**:FOH Managers **Department**:Reception **Location**:Gaucho Manchester

**Purpose of the Role**

**Head Receptionist**

The Receptionist orchestrates the smooth pace of seating the restaurant and sections in it. Expertise guarantees quality, consistency and correct timings of the guest experience according to the Cycle of Service. Demonstrates personality and warmth towards guests and colleagues and is an ambassador of Gaucho standards and culture. Pro-actively promotes the restaurant through the collection and appropriate use of guest and reservation information. The role of the Head Receptionist is be fully accountable for the Reception department reporting via the Managers to the GM

**Key Responsibilities Systems & Structure**
- To work with or develop suitable strategies & reservation that optimise restaurant capacity
- To regularly review adherence to all agreed systems and correct where necessary
- Floor plan and section management with recordable history of section allocation
- Allocate tasks to members of the team adjusting according to service requirements

**Financial**
- Collation of guest database through accurate records and database systems
- Staffing Levels managed including costed rotas, holiday management and productivity
- management
- To understand and pro-actively work towards all cover growth targets for the business

**Human Resources**
- Health & Safety management inc legally required training/risk assessment adherence and
- equipment maintenance (internal and external)
- Attendance and participation in staff briefs to ensure 100% focus on service quality
- Attend and participate in management meetings regarding Cycle of Service and business
- growth
- Communication centre for all management team
- Staff Training, a schedule of training so that the restaurant can surpass industry
- competition and guest expectations
- Recruitment, management and appraisal of the reception team with a constant view
- to improving staff retention
- Legal compliance liability including H&S/Training and Food Safety and Hygiene.

**Cycle of Service**
- 100% focus on achievement of all cycle of service requirements
- Collation of ‘regulars’ preferences and communicating as required

INDFOH

  • Restaurant Head Receptionist

    4 weeks ago

    Manchester, United Kingdom MCG LTD Full time

    We are looking for a Head Receptionist to join a Japanese fine dining restaurant on a full-time basis. This is an amazing opportunity for an experienced Receptionist with a fine dining background, who is passionate about creating incredible memories in a beautiful environment. Please send your CV in the first instance and one of the team will be back to...

  • Receptionist

    6 days ago

    Manchester, United Kingdom Bridgewater Finance Group Ltd Full time

    Bridgewater Finance Group provide ethical and customer focused financial solutions. Companies within the group are fully FCA authorised and licenced by the Institute of Chartered Accountants in England and Wales. We take pride in being a family and put our people and our customers at the heart of what we do. We are a company that you will be proud to work...

  • Receptionist / Administrator (Maserati Manchester)

    4 weeks ago

    Manchester, United Kingdom H.R. Owen Full time

    H.R. Owen, the UK’s leading luxury automotive dealer group, is seeking a Receptionist / Administrator to work with **Maserati Manchester**. We’re looking for someone that’s used to going above and beyond to deliver the highest level of customer service. The cars that we sell are meticulously engineered and the people that buy them expect will expect a...

  • Receptionist (Part Time)

    4 weeks ago

    Manchester, United Kingdom Acacium Group Full time

    **Receptionist** **Acacium Group** **Manchester City Centre, M1** **Part time**:Monday to Friday, 1:30pm to 5:30pm (20 hours per week)** **Unlock your potential**: Do you enjoy working in a busy office environment? Are you skilled in administration and customer service and looking for a new fulfilling position? If you enjoy working as part of a team...

  • Receptionist

    4 weeks ago

    Manchester, United Kingdom Gapp Full time

    Job description **Hours are 8am till 5pm** **Pay £10.50/h** **Person specification**: - Fully competent in all general areas of administrative tasks e.g. faxing, - PC literate as use of Excel, Outlook and other areas of the Microsoft package are essential. - Maths and English grade C and above or equivalent - Must be able to drive and have access to a...

  • Accounts Assistant

    4 weeks ago

    Manchester, United Kingdom RMS International (UK) Ltd. Full time

    RMS International is an expanding importer of innovative children's toys, crafts and stationery, both licenced and own brand that are sold throughout the world in key markets. Family owned and established for over 30 years with its head office in Swinton, Manchester. RMS has global reach with offices and showrooms around the world. We are looking for a hard...

  • Accounts Assistant

    4 weeks ago

    Manchester, United Kingdom RMS International (UK) Ltd. Full time

    RMS International is an expanding importer of innovative children's toys, crafts and stationery, both licenced and own brand that are sold throughout the world in key markets. Family owned and established for over 30 years with its head office in Swinton, Manchester. RMS has global reach with offices and showrooms around the world. We are looking for a hard...

  • National Nurses Day

    2 weeks ago

    Bolton, Greater Manchester, United Kingdom Spiritoftheholidays Full time

    National Nurses Day - Monday, May 6, 2024 At the end of the 19th century, “The Lady With the Lamp”— or as she is more widely known, Florence Nightingale — founded modern nursing. Thanks to her strict use of hand-washing and hygiene practices while caring for wounded soldiers in the Crimean War, Nightingale and her helpers reduced the death rate from...