Event Enquiry Administrator

5 months ago


Leeds, United Kingdom Hilton Full time

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE**

We are looking for motivated and detail orientated Enquiry Administrator to join the Meetings Simplified Team, based at Hilton Leeds City.

The Meetings Simplified Team is a centralised sales office looking after small corporate meeting enquiries for Hilton hotels across UK & Ireland.

This position will assist the department in managing the inbox on a daily basis, distributing enquiries to the team, tracking response times and ensuring accurate data is entered into systems.

**Benefits**:

- Competitive Starting salary of £22,308. 00 with bonuses available
- Flexible Hybrid Working - Two days in Central Leeds office (walking distancing from the train/bus station), with three days working from home
- No weekend working and working hours between 09:00 - 17:00
- Opportunities to grow and develop your career within the Meetings Simplified Department
- Team Member Travel Program and High Street Discounts with Perks at Work
- To effectively manage the inbox and all enquires for all properties on a daily basis, distributing to Sales Executives accordingly
- To acknowledge all inquiries received through all channels within the MS standard timeframe
- Maintain and track response times of team members and the Meetings Simplified Desk as a whole, ensuring all inquiries are responded to within the SLA timeframe of receipt of inquiry
- Ensure all enquiries are loaded into Delphi FDC, following Meetings Simplified standards
- Complete quality checks on data entered into Delphi FDC ensuring this is accurate and meets the standards as outlined in Meetings Simplified SLA
- Ensure cross selling between Meetings Simplified properties is tracked by Sales Executives
- To consciously work together with Commercial Leaders to effectively and efficiently manage the team's daily workload
- Identify and flag any key leads to Commercial Leaders following agreed criteria
- To ensure all administrative tasks are dealt with in an efficient and timely manner
- Support and manage any additional requests from Management or key stakeholders

**What are we looking for?**

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Excellent organisation skills with a keen attention to detail
- Excellent administration skills, with knowledge of Excel and Outlook
- Positive attitude
- Good communication skills
- Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous administrative experience in a fast paced environment

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -**

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