Content Designer

3 months ago

London, United Kingdom OFGEM Full time

**Details**:
**Reference number**:

- 357173**Salary**:

- £32,498 - £48,561- London £35,070-£48,561 National £32,498-£45,831. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.London £35,070-£48,561 National £32,498-£45,831. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer- Level 2a**Contract type**:

- Permanent**Business area**:

- OFGEM - Communications**Type of role**:

- Communications / Marketing**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, LondonAbout the job

**Job summary**:
Opportunity to tell the story of how Ofgem works to protect energy consumers.

Ofgem is Great Britain’s independent energy regulator. Ofgem’s purpose is to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment.

This is an exciting time to join our Content Design team as part of our work to transform content on OFGEM.GOV.UK. We’re looking for someone who can use their content design skills and enthusiasm to make our content easy to understand, clear and concise using plain language and easy to find.

**What we are looking for**

You will be a highly motivated Content Designer who will be an advocate for users. You will work in our Digital Communications team to redesign the content on OFGEM.GOV.UK using data and insights to inform your decisions.
- scope, create and improve user-centred content using content design principles
- take a user first approach to content development and customer journeys
- convey complex information, writing simply and clearly, with the user in mind
- deliver our key messages
- publish content on our digital channels to agreed deadlines, using content design principles
- provide specialist digital communications support to colleagues across the organisation to them understand what content design is, why it’s important and how to work with content designers

**What you will be doing**

You will take on a varied and challenging workload including:

- providing content design expertise
- developing, reviewing, writing, editing and publishing content that meets users’ needs based on insights and data
- developing our narrative on protecting the interests of consumers and building a greener, fairer energy system
- supporting communications initiatives with user focused content
- influencing decisions, dealing with challenging situations and removing blockers to make sure content is user-centred, usable and accessible
- delivering content transformation on OFGEM.GOV.UK

**What we need from you**

You will need to have:

- content design experience
- experience of delivering content that adheres to a content strategy in support of organisation business goals, user needs and GOV.UK style guide
- ability to interpret complex language and convert it into clear understandable content
- ability to challenge constructively, using data to make your point
- analytical skills that can identify trends and create actionable insight

We are serious about offering you professional development, training and support.

**Job description**:
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve.

As a Content Designer you will be:

- a skilled content editor with excellent attention to detail. You will know how to write simply and clearly, with the user in mind.
- responsible for the timely delivery and quality of content in support of campaigns and business objectives.
- working on high profile online content, making sure it supports other channels including social media.
- working collaboratively with communications colleagues to deliver communications campaigns, ensuring digital channels are used to full potential.
- providing specialist digital communications support to colleagues across Ofgem, from planning to delivery.
- passionate about using evidence, data and research to make content decisions.

You will need to deliver your expertise with genuine enthusiasm and an attention to detail that enables colleagues to better understand the diverse needs of our users and improve user experience on our website.

**Person specification**:
**Key Responsibilities**
- Develop, review, write, edit and publish content that meets Ofgem needs as well as those of our users to strict deadlines using content management systems.
- Support the timely delivery of communications campaigns, m

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