Administration Officer, Access Control
3 days ago
**Job overview**:
The Access Control Team is a small unit with a big job providing and maintaining staff access and identification badges for the NUH Trust, and they are the first point of contact for such matters. The team directly reports, and is accountable to, the Security Management Team, but they also closely work with the Recruitment Team and many other stakeholders to ensure that all staff, inclusive of new starters and temporary workers, are able and working in accordance with the Trust’s security strategies and policies.
The Access Control Clerical Officer role is office-based and duties are typically shared between the offices at both the Queens Medical Centre and the City Campus, but the team outputs cover all activity across the Trust.
Due to the high efficiencies required of the Department, the post holder must have a high standard of customer service skill and ICT capability.
**Main duties of the job**:
The Access Control Office provides the day to day management and running of the Trust’s access control system and the production and issue of the Trust’s combined access control swipe card and identification card. The post holder will operate the computerised access control systems, updating the systems to allow staff into areas as indicated by the authorised managers. The post holder will be responsible for taking of staff photographs and the production of new staff ID and access cards.
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
**Working for our organisation**:
The Access Control Department works closely as a team, most closely supported by the Security and Car Parking Management Team, and supports the provision of a comprehensive administrative service for the Estates and Facilities Directorate on behalf of the wider NUH.
This vacancy would be well suited to someone who is enthusiastic in working in a high tempo environment and who appreciates a good mix between the interpersonal and IT functions.
The working week is a typical office hours (Mon-Fri 8-4) however there is some room for adjustment if appropriate. The annual leave allowance starts at 27 days + Bank Holidays and increases at intervals with NHS service.
**Detailed job description and main responsibilities**:
Working as part of a team, the post holder will support the provision of a comprehensive administrative service for the Estates and Facilities Directorate on behalf of the wider NUH.
The office provides the day to day management and running of the Trust’s access control system and the production and issue of the Trust’s combined access control swipe card and identification card. The post holder will operate the computerised access control systems, updating the systems to allow staff into areas as indicated by the authorised managers. The post holder will be responsible for taking of staff photographs and the production of new staff ID and access cards.
The post holder will be the first point of contact for the Trust on access control and ID and as such will be responsible for contacting the appropriate staff in the event of an emergency or system failure. The post holder should therefore have a good general standard of education, and a customer-focused attitude.
**KEY JOB RESPONSIBILITIES**
The post holder will undertake the following:
To update the Trust’s computerised access control systems for any new access cards issued and for any changes in staff access requirements ensuring all security and control criteria is met.
Be part of the team that manages the NUH’s Access Control ID Office, the provision of creating, updating and cancelling ID cards and the handling of cash for selling ID card ancillaries.
Obtain, seek and keep up to date authorisations for providing requested access for all areas requested by the individual.
To escalate concerns as appropriate to the Security Management Team and Department / Divisional Authorised Persons.
Show initiative and work with mínimal supervision.
Manage the collection and distribution of correspondence regarding swipe access issues, including for the staff car parks across the NUH.
To photograph staff and produce new ID / access cards ensuring that all the correct information is displayed in line with the authorisation details.
Using appointments systems
Attend meetings, some of which may be off primary site. Arrange dates, venues, take and transcribe minutes and distribute together with agendas and papers.
Provide cover as necessary for other administrative staff within the Department as appropriate.
To be able to work to tight deadlines.
Answer the telephone in a polite & courteous manner, dealing with enquiries and taking messages as appropriate, and ensuring confidentiality is maintained at all times.
Demonstrate office systems to new member of staff and local processes.
Use judgement and initiative to prioritise the importance/urgen
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