Senior Body Shop Advisor

Are you an experienced Body Shop Advisor or retail Service Advisor, looking for a new challenge? An opportunity has arisen with our client in**Exeter** for a **SMBR** to join them and provide a 5 star front of house service for their customers.

**What can they offer you?**

In return for your experience, you will be offered a basic salary and a great range of benefits including:

- Workplace pension (salary exchange option)
- Life assurance
- 25 days holiday plus bank holidays (pro rata for part time)
- Family friendly policies
- Cycle to work scheme
- Refer a friend rewards
- Discounted MOT, products, parts & servicing in addition to being a great place to work
- Monday-Friday, 42.5 hours per week

**What will my responsibilities be?**
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring enquiries and oversees day to day running of front of house
- Directs visitors by via employee and department directories
- Maintains security by following procedures; monitoring visitors book
- Maintains telephone system by following Company instructions for phone operations
- Manage BMS diaries and systems to include checking updated as required
- Creates a safe and clean Reception and waiting area(s) by complying Site requirements
- Process customer and work provider enquires and bookings
- Providing updates for customer and work providers for repairs in progress
- Complete customer vehicles check in for repairs and handover at completion
- Completing certificates for repairs
- Contributes to the team by accomplishing related tasks as needed
- Co-ordinates stationery and refreshment replenishment systems efficiently
- Maintain records within the internal database on a daily basis
- Manage the front of house activity to ensure the customer is provided with a 5 star service and customer journey
- Liaise with the workshop manager to ensure the smooth running of the business front and back of house
- Provide the service and customer journey as per brand/Company requirements
- Liaise with the work providers and ensure the SLA are met and complete updates as required
- Assist with updating manufacturer database systems
- Assists with all matters relating to H&S
- Assists with day to day running of the business
- Assists with invoicing and Purchase Ledger Control
- Assists with office administration tasks as required

**About the company**

Our client have recently been acquired by Vertu Motors plc and has franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans representing a range of franchises including BMW & MINI,Volvo, Peugeot, Jaguar Land Rover & Ferrari.

**This is a fantastic opportunity and if you feel you have the aptitude and attitude to become our Body Shop Advisor, then please click 'apply'.**
- For a number of reasons, and without notice, we reserve the right to withdraw this advertisement before the closing date._