Front Desk Agent, The Savoy

6 months ago

London, United Kingdom FAIRMONT Full time

**Company Description**
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
**Job Description** Job Title**: Front Desk Agent

**Department**: Front Office

**Inspired & Supported by**: Front Desk Supervisor & Director of Front of House

**Salary: £33,200**
- Availability for night shift is required (23.00-07.30)

**Your purpose will be**: To deliver an exceptional, seamless guest service experience, creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty. You will specialise as a concierge, whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team.

**You will be accountable for**:

- Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
- Taking ownership of any guest request which comes your way seeing it through until completion
- Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

**Your key responsibilities & contribution will be**:

- Devising guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight. Ensuring accuracy in the recording and communication of bookings.
- Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace
- Having a thorough knowledge of the local area
- Confidently assisting with elements of the front desk operation including arrivals, check out and billing
- Assisting in providing in room/suite services - butler services, special/VIP room set ups, amenities, deliveries to rooms
- Driving revenue through upselling and cross selling.
- Communicating clearly with other teams and through RSM to ensure efficient service for our guests
- Seeking opportunities to surprise and delight our guests
- Meeting all service standards in every guest interaction
- Ensuring that deliveries for guests and colleagues are correctly recorded and delivered
- Ensuring the front hall is covered at all times and providing a warm welcome for all guests
- Paying keen attention to guest preferences and update profiles accordingly
- Flexibility to work different shifts including night shifts

**Qualifications** What you will need to do this role**:
**Essential**:

- Minimum 3 years’ experience in a Front Desk related role in a luxury hospitality environment
- Excellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
- Enthusiastic and positive personality with the ability to build trusting relationships
- Ability to multi task and problem solve in a fast paced environment
- Keen eye for detail
- Previous experience of guest complaint handling and going the extra mile to meet guest needs
- Flexibility to work different shifts including night shifts
- Knowledge of OPERA PMS

**Desirable**:

- Knowledge of ALICE concierge system

**Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.**
**Additional Information** What’s in it for you?**
- Being part of The Savoy family - our culture is unique
- We will trust, empower and develop you to fulfil your potential
- You will benefit from training and development opportunities
- We have regular social events
- Competitive Salary and benefits including pension and life assurance
- Laundry services & dry cleaning for uniform
- 31 days of holiday (including Public holidays)
- Colleague restaurant
- Colleague gym facility
- Employee assistance program
- Cycle to work scheme
- Savoy Hotel discount, and discounts in Accor hotels
- And last but not least you will get to work with a team of EXTRAORDINARY people

  • Front Desk Supervisor, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Concierge Coordinator, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Front Desk Agent

    5 months ago

    London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest...

  • Front Desk Agent

    6 months ago

    London, United Kingdom The Standard Hotel Full time

    **Front Desk Agent**: **Front Desk Agent**: **Front Desk Agent - £13.50 per hour / £28,080 per year - Full Time Work (Average of 40 hours a week)** The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that...

  • Savoy Kitchen Support

    4 days ago

    London, Greater London, United Kingdom The Savoy Full time

    About the RoleThe Savoy is seeking a skilled Head Chef Assistant to join our team, working under the guidance of the Sous Chef and Jr. Sous Chef. This role requires strong communication skills, ability to work under pressure, and dedication to maintaining The Savoy's exceptional standards.Key ResponsibilitiesSupport the Sous Chef in daily operationsMaintain...

  • Front Desk Agent

    6 months ago

    London, United Kingdom The Standard Hotel Full time

    **Front Desk Agent**: **Front Desk Agent**: The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... At the cultural heart-beat of The Standard are our team who bring to...

  • Duty Security Officer, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Lounge Server, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Barback, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Night Front Desk Agent

    6 months ago

    London, United Kingdom The Standard Hotel Full time

    **Night Front Desk Agent**: **Night Front Desk Agent**: **Night Front Desk Agent - working 4 days on 4 days off - 10.30pm through to 9am - £28,080 per annum (£13.50 per hour)** The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with...

  • In Room Dining Server, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Cellar Assistant, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Room Attendant, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Front Desk Agent

    3 months ago

    London, United Kingdom The Standard Hotel Full time

    The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and...

  • Night Front Desk Agent

    3 months ago

    London, United Kingdom The Standard Hotel Full time

    Night Front Desk Agent - working 4 days on 4 days off - 8.00pm through to 8am - £28,641 per annum (£13.77 per hour) The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted...

  • Night in Room Dining Server, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • In Room Dining Supervisor, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Front Desk Agent

    6 months ago

    London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve...

  • Front Desk Agent

    5 months ago

    London, United Kingdom Dorchester Collection Full time

    **Position Overview**: **Who we are**: **Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will...

  • Night in Room Dining Coordinator, The Savoy

    6 months ago

    London, United Kingdom The Savoy Full time

    Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...