Claims Interventions Team Lead
5 months ago
We are looking for a high-performing Manager to help a growing team of third party intervention handlers, developing individuals in a way that enables them to achieve their own development plans and improve performance across a number of metrics.
**Key Responsibilities**:
- You will confidently guide and motivate your team to achieve business targets and quality objectives.
- We’ll need you to ensure that the team provide exceptional customer service and that we meet and exceed agreed SLA’s.
- You’ll build positive relationships across the team; creating an environment that facilitates strong performance and increases profitability.
- You will regularly meet and communicate with your team to engage and motivate them as individuals to achieve specific and agreed targets.
- You will be accountable for monitoring & managing performance to keep your team on track, recognising achievements and tackling underperformance.
- You will coach and develop to equip your team with the skills, knowledge and behaviours required to increase capability and raise performance standards/targets.
- It will be your responsibility to stay up to date with new initiatives to interpret and pass on new product/technical/customer and organisational developments and cascade this to your team.
- Ensuring and monitoring team performance relating to regulatory requirements and ensuring this is embedded throughout the team will be key.
- Respond positively to change and take ownership for the messages in key communications.
- Use Management Information to make decisions that improve customer, employee and commercial performance outcomes.
- Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan
- Measure direct reports performance against KPI’s and SLA’s.
**Key Skills and Knowledge**:
- Knowledge of the Claims role and department including FNOL, AD, TPPD intervention and processes.
- Experience of working in a sales environment and working towards targets and SLAs
- Strong Excel skills
- Understanding of coaching techniques
- Strong analytical mind with a superb eye for detail
- Self-motivated with the ability to prioritise to tight deadlines.
**Salary**: £22,000.00-£35,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Store discount
- Work from home
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Claims Processing: 1 year (preferred)
Work Location: In person
-
Intervention Claims Handler
2 days ago
Manchester, United Kingdom CV-Library Full timeAs part of the Intervention Team, you'll be key in managing claims effectively and delivering exceptional service. This is a fast-paced environment where no two days are the same. As part of is a dynamic, modern, and expanding motor insurance group, incorporating some of the most recognised names in the automotive and insurance industries. They're...
-
Claims Intervention Specialist
1 month ago
Manchester, United Kingdom First Central Services Full timeWe're First Central Insurance & Technology Group, a leading insurance company that drives innovation through data expertise. Our underwriting skills are built on data, making us stand out in the market.As a Third Party Claims Intervention Advisor, you'll be the first point of contact for customers, providing a professional and empathetic service through...
-
Claims Intervention Advisor
1 month ago
Manchester, United Kingdom iuvo BioScience, llc. Full timeWe're seeking a talented Claims Intervention Advisor to join our team at First Central Insurance & Technology Group. As a key member of our claims team, you'll be responsible for providing exceptional customer service and resolving claims efficiently.Key Responsibilities:Provide professional and empathetic service to customers via phone and email.Answer...
-
Intervention Motor Claims Handler
2 months ago
Manchester, United Kingdom CV-Library Full timeThird Party Intervention Motor Claims Handler Salary: £24,000 to £26,000 (DOE) Days/ Hours: Monday to Friday, 08:30am to 17:00pm. Location: Manchester City Centre (Office Based) MPJ Recruitment are currently representing a specialist insurance and underwriting company in the motor insurance industry. Our client act within the General...
-
Third Party Intervention Motor Claims Handler
4 months ago
Manchester, United Kingdom MPJ Recruitment Ltd Full timeThird Party Intervention Motor Claims HandlerSalary: £24,000 to £26,000 (DOE)Days/ Hours: Monday to Friday, 08:30am to 17:00pm.Location: Manchester City Centre (Office Based)MPJ Recruitment are currently representing a specialist insurance and underwriting company in the motor insurance industry. Our client act within the General Insurance & Broking...
-
Claims Processor
5 months ago
Manchester, United Kingdom Financial Claims Management LTD Full timeA great opportunity to join a long-established legal services business based in prestige city centre offices with huge growth plans for the coming 12 months. Our new Claims Processor roles perfectly suit individuals already working in the financial mis-selling / financial litigation field who are ambitious and seeking to advance their careers in this...
-
Intervention Capture Handler
2 weeks ago
Manchester, United Kingdom CV-Library Full timeIntervention Capture Handler Manchester/Chelmsford The Company My client is a leading and expanding motor insurance group who are a modern and progressive group of companies incorporating major names in the automotive and insurance industries, who are currently recruiting for their Intervention team Duties: To pro-actively triage...
-
Claims and Complaints Team Lead
1 month ago
Manchester, United Kingdom Aston Charles Full timeLiability Claims Team Leader OpportunityAston Charles is seeking an experienced Claims Team Leader to join our client, a leading Insurtech firm. As a Liability Claims Team Leader, you will be responsible for managing a team of Claims Handlers, handling complex claims, and ensuring compliance with industry regulations.Key Responsibilities:Manage a team of...
-
Manchester, United Kingdom MPJ Recruitment Ltd Full timeAbout the Role:As an Insurance Third Party Intervention Specialist, you will be responsible for making outbound calls to capture third parties and supporting the follow-up process in handling claims. You will work closely with internal and external stakeholders to ensure all claims are processed efficiently and effectively.Job Description:- Making outbound...
-
Claims and Complaints Team Lead
1 month ago
Manchester, United Kingdom Aston Charles Full timeLiability Claims Team LeaderAston Charles is seeking a seasoned Claims Team Leader to join their dynamic team. As a Liability Claims Team Leader, you will be responsible for managing a team of Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.Your managerial duties will include training,...
-
UK Claims Specialist
4 days ago
Manchester, United Kingdom Exchange Street Claims ltd Full timeAre you an experienced Loss Adjuster looking for a new challenge? We are seeking up to 7 talented individuals to join our team at Exchange Street Claims ltd.You will be responsible for handling a portfolio of Domestic and High Net Worth claims, working closely with our clients and insurers to resolve claims efficiently and effectively.We estimate that the...
-
Insurance Claims Handler
4 weeks ago
Manchester, United Kingdom Exchange Street Claims ltd Full timeWe are seeking a skilled Buildings Case Manager to join Exchange Street Claims ltd. This role involves managing repair works with the contractor network following insurance claim approvals.Key Responsibilities:Appointing contractorsOverseeing repair processesValidating estimates and final accountsEnsuring SLA complianceEscalating issuesCommunicating with...
-
Motor Claims Handler
5 months ago
Manchester, United Kingdom Auto Claims Assist Ltd Full time**Roles and Responsibilities** - Thoroughly investigating liability circumstances on cases, gathering evidence and arguing liability in favour of our customers - Monitoring the progression of live commenced hire cases - Monitor the progress of repairs to the customers’ damaged vehicles - Monitor the progress of claims where customers’ damaged vehicles...
-
Motor Claims Handler
6 months ago
Manchester, United Kingdom Auto Claims Assist Ltd Full time**Roles and Responsibilities** - Thoroughly investigating liability circumstances on cases, gathering evidence and arguing liability in favour of our customers - Monitoring the progression of live commenced hire cases - Monitor the progress of repairs to the customers’ damaged vehicles - Monitor the progress of claims where customers’ damaged vehicles...
-
Domestic and HNW Claims Handler
4 days ago
Manchester, United Kingdom Exchange Street Claims ltd Full timeWe are seeking up to 7 skilled Loss Adjusters to join our team at Exchange Street Claims ltd.You will be responsible for handling a portfolio of Domestic and High Net Worth claims, working closely with our clients and insurers to resolve claims efficiently and effectively.We estimate that the salary for this role will be around £50,000 - £70,000 per annum,...
-
Claims and Risk Management Professional
2 weeks ago
Manchester, United Kingdom Exchange Street Claims ltd Full timeProperty Claims Handler OpportunityWe are seeking a skilled Buildings Case Manager with experience in insurance claims handling to join our team at Exchange Street Claims ltd in Manchester. This hybrid role involves managing repair works with the contractor network following insurance claim approvals.Key Responsibilities:Appointing contractors and overseeing...
-
Claims Handler
7 days ago
Manchester, United Kingdom CV-Library Full timeClaims Handler Monday-Friday 9am-5pm (35 hours per week) £24,000-£35,000 DOE Bolton MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for multiple experienced Third Party Motor Claims Handlers to help us shape and grow our Third Party team. You’ll be handling your own claims...
-
Fnol/ Claims Handler
5 months ago
Manchester, United Kingdom Auto Claims Assist Ltd Full time**Job description** **Roles and Responsibilities** - Maintaining a high standard of knowledge to assist with problem solving within the department - To make contact with referred customers within time periods stipulated within referrer SLA - To accurately gather and record all required information, recognising where further interrogation or validation may...
-
Insurance Claims Professional
3 days ago
Manchester, United Kingdom Time Recruitment Solutions Ltd Full timeMotor Insurance Claims Handler • This is an exciting opportunity to join a dynamic Underwriting Agency in Manchester City Centre as a Motor Claims Handler.• As part of our close partnership with this leading agency, you will be working closely with their team to manage claims from a shared mailbox and negotiate with clients in line with legal...
-
Motor Claims Adjuster
2 weeks ago
Manchester, United Kingdom CV-Library Full timeMotor Claims Adjuster Fully Remote £35,000 MERJE is seeking a highly skilled Motor Claims Adjuster for a leading insurtech company revolutionising the claims process with AI and automation. This role offers an exciting opportunity to work with cutting-edge technology in a fast-paced, evolving environment. The ideal candidate will have extensive...