Claims Interventions Team Lead

3 months ago

Manchester, United Kingdom Vermelo RPO Full time

We are looking for a high-performing Manager to help a growing team of third party intervention handlers, developing individuals in a way that enables them to achieve their own development plans and improve performance across a number of metrics.

**Key Responsibilities**:

- You will confidently guide and motivate your team to achieve business targets and quality objectives.
- We’ll need you to ensure that the team provide exceptional customer service and that we meet and exceed agreed SLA’s.
- You’ll build positive relationships across the team; creating an environment that facilitates strong performance and increases profitability.
- You will regularly meet and communicate with your team to engage and motivate them as individuals to achieve specific and agreed targets.
- You will be accountable for monitoring & managing performance to keep your team on track, recognising achievements and tackling underperformance.
- You will coach and develop to equip your team with the skills, knowledge and behaviours required to increase capability and raise performance standards/targets.
- It will be your responsibility to stay up to date with new initiatives to interpret and pass on new product/technical/customer and organisational developments and cascade this to your team.
- Ensuring and monitoring team performance relating to regulatory requirements and ensuring this is embedded throughout the team will be key.
- Respond positively to change and take ownership for the messages in key communications.
- Use Management Information to make decisions that improve customer, employee and commercial performance outcomes.
- Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan
- Measure direct reports performance against KPI’s and SLA’s.

**Key Skills and Knowledge**:

- Knowledge of the Claims role and department including FNOL, AD, TPPD intervention and processes.
- Experience of working in a sales environment and working towards targets and SLAs
- Strong Excel skills
- Understanding of coaching techniques
- Strong analytical mind with a superb eye for detail
- Self-motivated with the ability to prioritise to tight deadlines.

**Salary**: £22,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: In person

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