Customer Account Representative
3 weeks ago
**Job Title**: Customer Account Representative
**Salary**: £24,000 - £25,000 per annum (Depending on experience)
**Location**: Dunstable, Bedfordshire
**Hours**:39 hours, full-time
The role of the Customer Account Representative is to build and maintain customer relationships and ensure customer retention through the highest levels of communication and customer service. Being responsible for managing the end-to-end customer journey.
**Duties**:
- Process and monitor all inbound requests and queries, following up with active communication to support the customer's needs.
- Understand the operations of customers including fleet/ fleet sizes in order to tailor products and services.
- Build and maintain a strong working relationship with various stakeholders and work with the Finance Manager to ensure customer accounts are in credit and pre-requisites are maintained.
- Participate in daily catch ups and to assist with product reviews, production scheduling, stock levels and sales data.
**Skills required**:
- Excellent communication skills, a positive and professional outlook and the ability to work well under pressure.
- It is essential to have a growth mindset and can demonstrate high levels of consistent attention to detail.
- The individual needs to be driven by high standards of customer service and demonstrate constant willingness to go the extra mile for internal and external customers.
- Foster a seamless positive teamwork environment and be a team-player.
**Benefits**:
- 25 days paid holiday and 8 statutory public holidays
- Parking on site
- Pension
- A company experiencing continued growth, expansion, and investment.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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